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11 Sep 17, 06:24 PM |
#1
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A Guest at All-Stars
Join Date: Aug 17
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Villa Damaged - Refund?
As some of you may have seen the villa we were due to stay at has been damaged by Irma meaning that it is no longer suitable for habitation.
I've asked the villa owner for our money back. They have told me that I need to claim from my insurance company. I don't think this is correct. Surely it is up to the owner to refund our money and then they can claim from their insurance for loss of income due to the storm damage? The service which we have paid for now cannot be delivered by the owner. Surely they are responsible? Your thoughts? |
11 Sep 17, 06:28 PM |
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VIP Dibber
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11 Sep 17, 06:28 PM |
#3
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I'm Ready To Go NOW!
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What do their terms and conditions say?
__________________
Las Vegas - October 2023 (6th West Coast Trip) New York - February 2019 - My 50th Birthday Trip (1st Visit) Florida - January 2024 - Taking mini me for her 30th birthday (22nd Visit to Florida) Florida - September 2024 (23rd visit) - just me and hubby |
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11 Sep 17, 06:30 PM |
#4
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Thread Starter
A Guest at All-Stars
Join Date: Aug 17
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11 Sep 17, 06:30 PM |
#5
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Imagineer
Join Date: Sep 11
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I agree with you, they should refund as they are no longer able to provide what they promised, the loss of earning along with the repair costs they should recover from their insurance company. Hope you get it all sorted and have a great holiday
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11 Sep 17, 06:33 PM |
#6
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Imagineer
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Does your contract not have a section about refund or canceling?
Every villa we have rented mentions these things in the terms.
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Travel to Florida every year since 2011
Daytona Bike Week & Panama City Beach Bike Rally 2011/12/19 Philadelphia (almost every year since 2002) West Coast road trip 2018 (CO,CA,MT,ID,WA,OR,NV,UT) Yellowstone/Yosemite Alabama, Florida & New Orleans - May 19 |
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11 Sep 17, 06:33 PM |
#7
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Guest
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Check the small print of the contract you signed. That should state who is liable if the contract is not fulfilled. How did you pay? That will affect whether you can get your money back. If a credit card you might be able to get a charge back.If not then I would consult with your insurance. You can guarantee the villa owners will be claiming for the damage on their insurance,
Edited at 06:40 PM. |
11 Sep 17, 06:35 PM |
#8
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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I sit in the same camp as Geoff on this one.
Have little doubt that if you do claim through your Insurance that behind the scenes they will pursue the villa owner to get their money back. Best of luck.
__________________
"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
11 Sep 17, 06:36 PM |
#9
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Imagineer
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That's shocking. I believe you are entitled to a refund if its them that is cancelling and they should be claiming on their insurance. I would also check if they have a management company to see if their villa is actually damaged. Hoping they are not taking advantage of the situation. If you paid any of it on a CC then contact them as they will get involved.
After thought...If need be ,I would also let them know that you will still be coming on holiday and staying nearby and will need to drop by to gather evidence.
__________________
1992: Days Inn Lakeside 1994:HOliday inn Maingate East 2006:Pop Century 2008:Saratoga Villas 2010:Regal oaks 2013:Indian Ridge Villa 2015:BA Club,Disney,POR,Villa, RPR,2016 United business, Sunset Ridge villa 2019: Virgin, 4 Corners Villa 2023: CSR & 4 Corners Villa again! Edited at 06:46 PM. |
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11 Sep 17, 06:40 PM |
#10
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Imagineer
Join Date: Nov 10
Location: Durham
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Tricky one. My opinion as an ex Cape Coral vacation rental owner, I would refund you in full, laying a claim at my insurers door, which I did when a water pipe develop a pin hole leak. Whilst the insurance didn't pay for the water damage, they did for loss of income.
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