|
General Chat This forum is for general topics and chat type threads. |
|
Thread Tools | Search this Thread | Display Modes |
13 Sep 19, 06:33 PM |
#1
|
Getting Excited
|
Phone hacked - what to do
I recall someone had the same issue recently but can’t find it and asking if anyone knows what to do.
So I have an EE phone contract, yesterday I received a phone call from EE saying they understand I want to leave, I told them I didn’t. They said a pac code has been requested, so I told them to cancel that immediately and I do not want to leave Long story short, EE never cancelled the request and my number has now been transferred to Vodafone fraudulently. EE told me I need to speak to Vodafone. I asked to speak to the fraudulent team and they are now closed until 9am tomorrow Any idea what I need to do to resolve this? |
13 Sep 19, 06:41 PM |
#2
|
|
Apprentice Imagineer
|
This happened to my FIL last summer, he was with Vodaphone though and they sorted it for him.
The worst thing was they were able to reset his Internet banking as they had his phone number and emptied his account. If you have anything which can be reset via your number make sure you change it ASAP. |
|
|
13 Sep 19, 06:42 PM |
#3
|
Thread Starter
Getting Excited
|
How awful. Will do that now. Thank you
Was your FIL able to keep his number or did he have to change it? |
13 Sep 19, 06:47 PM |
#4
|
|
Apprentice Imagineer
|
He has kept it, they were quick with sorting it out but I'm not sure if it was a Vodaphone/Vodaphone switch or if they switched to another network though. Hopefully you will be able to get it sorted out quickly tomorrow.
|
|
|
13 Sep 19, 06:52 PM |
#5
|
|
Imagineer
|
My MIL had an issue like this, once they managed to change her number they got access to her bank account. She got lucky and just happened to catch her bank as they were about to transfer money out. Might be worth contacting your bank as well and asking them to keep an eye out for any unusual transactions.
|
|
|
13 Sep 19, 09:25 PM |
#6
|
|
VIP Dibber
|
More & more reasons to have nothing go do with banking on your mobile, these hackings are getting more & more prevalent its only a matter of time before either banks stop banking apps or start refusing to reimburse people who are hacked (they will find a way around not doing so somehow).
Hope you get it sorted quickly.
__________________
The Wizard |
|
|
13 Sep 19, 09:31 PM |
#7
|
|
Imagineer
Join Date: Mar 04
|
Are they becoming more prevalent or is it just that proportionately the number of banking transactions are greater on mobiles / internet banking thus saving banks lots of staff costs? (Ie the cost of any extra fraud - if any - is not outweighed by staff saving cost).
__________________
|
|
|
13 Sep 19, 10:39 PM |
#8
|
|
VIP Dibber
|
Think it is both, and at the end of the day it is the customer who is more at risk than the bank.
Hate using my phone for any banking but know it is something we are all being pushed towards. Resist.
__________________
I'm a Great British Mickey Waffle Podcast presenter. Hope you are a Listener Going out in a Blaze of Glory- Our Summer of Sorcery 2019 - COMPLETE! 4 Weeks, from The Yacht Club for 10 nights onto much more Florida fun too All of our previous Trip reports and escapades can be read here. |
|
|
14 Sep 19, 09:26 AM |
#9
|
Imagineer
Join Date: Mar 12
|
It's not about banking on the mobile, it's about the second factor authentication going to the phone.
Logging in to mobile banking is still password protected, same as a desktop. So are email logins. However, more often now text messages with codes are sent to mobiles to authenticate transactions. This is where being in control of the mobile number is useful to them. Changing the mobile number with any banking or other service which uses SMS code authentication will stop them. |
14 Sep 19, 09:55 AM |
#10
|
Very Serious Dibber
|
Or, alternatively if the option is given, use an 2FP Authenticator App instead of receiving via text.
__________________
"This is the car at the edge of the road, there's nothing disturbed, all the windows are closed, I guess you were right, when we talked in the heat, there's no room for the weak"
|
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
Guests can book their 2025 Hotel and Ticket package early to enjoy Free Dining &... Read More »
The iconic 1900 Park Fare restaurant is opening its doors once again at Disney’s Grand... Read More »
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |