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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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26 Sep 19, 12:38 AM |
#21
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Imagineer
Join Date: Aug 08
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That's really interesting, I can only think that you may be able to claim the money back if it was charged to your credit card .
Here is the funny thing , in the last few years we have been on at least 20 TC European holidays booked in store and paid for by debit card, we don't use a credit card . None of the hotels we have stayed in have ever asked for a card, if we pay for things like safe hire or towel deposit we have always paid cash. That's why it seemed strange to me that the hotel isn't paid by the holiday company till after the guest has checked out. We often take a holiday around this time of year, thank goodness we didn't this year 😱we would have been held for ransom 😂
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Nov 2009...Windsor Hills. Oct 2011...Windsor Hills Nov 2013...Highgrove. Nov 2014...Highgrove Aug 2015...Clearwater & RPR. Aug 2016...Westridge & Sapphire Falls. Aug 2018...Westridge. Aug 2019... Miami & Solterra Resort Edited at 12:40 AM. |
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26 Sep 19, 12:43 AM |
#22
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slightly serious Dibber
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That’s something I hadn’t thought about, honestly at our hotel we didn’t always have a card on file for travel agent guests and wouldn’t ask for one at check in, but sometimes we would get hold of their info from room service, telephone calls etc. Basically anything extra that wasn’t included and wouldn’t be paid for by the travel agent. That card would be added to the reservation account in a separate window with all the private transactions that the guest has paid for separately. I know that we did charge these cards on quite a few occasions after a guest had left for multiple reasons.
But for damages, etc we normally wrote to the travel agent to cover the cost, which they then would contact the guest themselves to ask for payment I’m assuming. It’s all complicated, but basically if they have a card there’s a possibility they will try and charge it.
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~ DLP | June 2015 | Dec 2016 | Sept 2017 | Oct 2017 | Nov 2018 WDW | April 2009 | Feb 2019 |
26 Sep 19, 07:43 AM |
#23
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Imagineer
Join Date: Sep 16
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If you’d already checked out before TC went down, and were subsequently charged, contact your credit card company for a chargeback.
They can’t charge you like this, the credit they gave TC was their risk, although they are probably also in a bit of a desperate position as a result. Obviously the great majority of media and public sympathy is with travellers and TC staff, but a lot of suppliers who relied on TC, especially smaller independent businesses, will also be under financial strain themselves as a result. |
26 Sep 19, 09:55 AM |
#24
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slightly serious Dibber
Join Date: Oct 11
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What happens to people who have booked villas through TC? Is that the same?
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26 Sep 19, 10:12 AM |
#25
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Imagineer
Join Date: Aug 08
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You may have misunderstood me, I am not actually caught up in any of this I was just wondering how a hotel can take money from a card when you don’t actually have a card and wondering if they can legally detain you until you give them your bank details .
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Nov 2009...Windsor Hills. Oct 2011...Windsor Hills Nov 2013...Highgrove. Nov 2014...Highgrove Aug 2015...Clearwater & RPR. Aug 2016...Westridge & Sapphire Falls. Aug 2018...Westridge. Aug 2019... Miami & Solterra Resort |
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26 Sep 19, 10:14 AM |
#26
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Imagineer
Join Date: Aug 08
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That’s a good point as would the Villa owners/ management company even have your bank details seeing as it’s booked through TC .
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Nov 2009...Windsor Hills. Oct 2011...Windsor Hills Nov 2013...Highgrove. Nov 2014...Highgrove Aug 2015...Clearwater & RPR. Aug 2016...Westridge & Sapphire Falls. Aug 2018...Westridge. Aug 2019... Miami & Solterra Resort |
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26 Sep 19, 10:46 AM |
#27
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Imagineer
Join Date: Sep 16
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Nobody other than law enforcement officials can legally detain you in any country. Whether the law allows for such detention may vary by country (I would think not in most cases). Whether hotels might try to do it is another matter, as has been seen in Tunisia and Cuba. As I said, on one level it’s understandable, even if not the way to go about it. The reality of in-house guests on unprotected (non-ATOL) bookings is that they are likely to be charged directly.
I was answering the question about people being charged on cards after checkout. I did mistakenly think you were impacted, but nevertheless, my answer stands for those who were. |
26 Sep 19, 11:12 AM |
#28
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Imagineer
Join Date: Aug 08
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Yes it’s a strange one as you will have actually had the holiday so are no longer ATOL protected but the hotel has taken the cost of your stay from your card so you are now out of pocket as you have now paid twice for the hotel, I wondered how you would get that money back as it’s now a battle between you and the hotel .
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Nov 2009...Windsor Hills. Oct 2011...Windsor Hills Nov 2013...Highgrove. Nov 2014...Highgrove Aug 2015...Clearwater & RPR. Aug 2016...Westridge & Sapphire Falls. Aug 2018...Westridge. Aug 2019... Miami & Solterra Resort |
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26 Sep 19, 01:29 PM |
#29
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Proud to wear my Ears
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We're staying here in November, won't be back after that. The treatment of guests there is an absolute disgrace and I'll be making sure I take a dormant card with me so nothing gets charged.
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Florida2015- Florida 2017 |
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26 Sep 19, 08:11 PM |
#30
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VIP Dibber
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It is being featured on BBC Watchdog now.
Edited to read Yes they did feature the Avanti. Edited at 08:29 PM. |
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