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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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30 Sep 19, 10:59 AM |
#1
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Very Serious Dibber
Join Date: Aug 13
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Where’s my atol certificate?
Looking through my booking today I can’t see the email with the atol certificate. Anyone any help on what I can do? Booked through the website, changed details after initial booking (added person, added tickets) twice and the three emails I’ve received doesn’t have one. Paid direct debit.
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30 Sep 19, 11:06 AM |
#2
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Getting Excited
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30 Sep 19, 11:10 AM |
#3
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Guest
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I booked through the website too,my Atol certificate was shown as an attachment to download on my confirmation e mail.
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30 Sep 19, 11:18 AM |
#4
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Apprentice Imagineer
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It should be on the very last page of the attachment on your booking confirmation email.
As I booked our package via their website, my email with the ATOL certificate is on an email called 'Your Booking Document'.
__________________
June 1996 - Lake Buena Vista Mar 19 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake Nov 22 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake Jan 24 - Family timeshare, Vacation Villages at Parkway Mar 25 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake |
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30 Sep 19, 11:32 AM |
#5
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Imagineer
Join Date: Mar 12
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Who did you book with? I've always found them on attached to an email with ebookers and BA - if you give the company name, other Dibbers may be able to give more precise instructions.
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30 Sep 19, 11:34 AM |
#6
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Imagineer
Join Date: Mar 12
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Just checking that you booked either accomodation or car hire within 24 hours of booking your flights? If it's just flights & park tickets booked, I don't believe that you get atol protection.
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30 Sep 19, 11:35 AM |
#7
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Very Serious Dibber
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__________________
Next Trip - Pop & Endless Summer - August 2024 |
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30 Sep 19, 12:35 PM |
#8
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Imagineer
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Considering this has been posted in the Thomas Cook section of the DIBB, I would assume the OP booked with Thomas Cook?
__________________
DLC: Jun 1996 // DLP: Aug 2013 // WDW: Dec 1997 | Feb 2000 | Mar 2001 | Feb 2006 | Oct 2010 | May 2012 | Aug 2014 | Apr 2016 | Apr 2023
~ Trip Report Indexes ~ |
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30 Sep 19, 01:28 PM |
#9
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Apprentice Imagineer
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I am in the same position. I have flights and accommodation booked as a package with TC, but there was no ATOL certificate attached. The booking shows the ATOL payment deducted, it has the ATOL number and makes reference to ATOL protection.
I have spoken to an agent who advised this should be ok to submit a claim, as i'm assuming the information from TC is lodged somewhere with ATOL?
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DLRP 1995, 2001,05,08 Rodeway Inn 2000, Ramada 2002, Hawthorn Suites 2007,09,10,11 Sheraton Vistana 2013,15 & 19 RI@ Pointe 14/16/17/19/22/23/23 LBV 18/22 LV Mandalay Bay 2011 - MGM 14, - Caesars 15, Luxor 16,17,18(x2), 19 |
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30 Sep 19, 01:34 PM |
#10
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Guest
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OP - does the booking show any ATOL deduction on your invoice?
If the package was with TC I would have expected to see the certificate on the bottom of your confirmation email. If you search "ATOL" in your email search engine does it come up blank? |
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