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Old 23 Jun 20, 02:06 PM  
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#1
wombat girl
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Lego shop on line - issue

I have a back order for The Haunted House - had an email saying payment failed - contact customer services

I can see the authorisation for the order on paypal so no issues.

They state any response to emails is 7-8 days

I cannot cancel either the paypal or the order and put another order on. Also cannot afford to get a duplicate order if I tried again.

This lock down is not great for customer service.

Has anyone else had any problems..
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Old 26 Jun 20, 09:52 AM  
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#2
MarkUK
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Hope you got it sorted. I really want this set as it looks amazing!
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Old 26 Jun 20, 10:36 AM  
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MillyMoo
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Was there any advantage to ordering it early? I mean was there a free gift or anything with it? You could just wait and see what happens and then if it doesn't arrive order it again?
Doesn't help the frustration I know!
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Old 26 Jun 20, 12:50 PM  
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#4
wombat girl
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I ordered it after it was released and went straight on to back order.
Heard nothing from Lego as yet. I keep looking at the order in the hope they cancel it and I will try and order it again.

Paypal are still waiting for the order to be completed by Lego .

I have already bought the motors for the drop tower.

If I reorder I might lose the free hot rod that was offered at the time of booking.
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POP 2013 - PORS 2015 CSR 2016
AOA 2016 A Wombat's Solo Trip to WDW - Trip Report
POFQ 2017 - A Rainy Solo Trip Quest For Pandora - Trip Report
DLP 2018 - Star Tours - A solo story trip May 2018
ASM 2018 - It's Looking like a lot like a Christmas Wombat- Solo Trip TBC
wombat girl is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 26 Jun 20, 02:09 PM  
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#5
MillyMoo
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Ahhh a free gift in the order makes a big difference, i can see why you're concerned about it!
Hope it all works out for you!
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Old 26 Jun 20, 04:45 PM  
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#6
LLamb
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I’d hold out a bit of you can. I got my set on Vip pre sale as soon as it was released, but it still took about 5-6 days for them to dispatch it.
Enjoying the build so far.
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Old 4 Jul 20, 07:58 PM  
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#7
mrsmickey
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Give Lego a call, they’re usually great on the phone. One time they randomly sent me a free set after there was a mix up with an order (mind you, they probably saw the volume of Lego delivered to our house each year and thought it’s a drop in the ocean)
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Old 4 Jul 20, 09:27 PM  
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#8
kaytronika
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Their number is a 00800 number which is free from a landline, but not from a mobile for many UK providers. I have Assembly Square on backorder with a failed payment that I can't resolve because they haven't responded to e-mails yet. I'm not paying £1.50 a minute to sort out paying another £180 for the set!
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Old 25 Jul 20, 04:43 PM  
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#9
wombat girl
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Up Date

I got no response to my emails and put another order through.

This arrived 2 weeks ago.

Then yesterday got an email stating your order has been dispatched - and found the original order has been sent

it has arrived so sent another email - asking to return it - waiting for an answer ...
__________________
POP 2013 - PORS 2015 CSR 2016
AOA 2016 A Wombat's Solo Trip to WDW - Trip Report
POFQ 2017 - A Rainy Solo Trip Quest For Pandora - Trip Report
DLP 2018 - Star Tours - A solo story trip May 2018
ASM 2018 - It's Looking like a lot like a Christmas Wombat- Solo Trip TBC
wombat girl is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
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