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Old 24 Nov 20, 02:41 PM  
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#1
Disney Nanny
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I've been thrown out of MDE 3 times today

with it telling me something 'fishy' going on and asking me to change password, Ive done it twice but now I am not even receiving an email to update password.

Anyone had this? I now can't get into it at all
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Old 24 Nov 20, 02:46 PM  
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Donaldfan
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Is that the app or website? I've just got into the app fine.
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Old 24 Nov 20, 02:48 PM  
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Donaldfan
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Just tried the website and that was fine too.
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Old 24 Nov 20, 02:54 PM  
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Dr.JumbaJookiba
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Happened to me ten days ago, it's a proper pain. Ended up on phone with them trying to 'push' a reset email to me.

The UK tech help line is 08001690749
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Old 24 Nov 20, 03:34 PM  
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#5
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There is either a data breach in Disney or something else going on. There have been a number of threads recently. Check your spam.

You need to phone as above and reset your backup email address and your password that way. And tell them you have had this problem and they shouldn't allow somebody else to change it back. If you use that password anywhere else change it now.

Check Disney + too if you have it.

Edited at 03:40 PM.
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