|
Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
|
Thread Tools | Search this Thread | Display Modes |
4 Dec 20, 03:25 PM |
#1
|
Imagineer
|
Virgin open ticket not allowed to upgrade
We originally booked economy light after me having the bright idea of travelling light and having a budget trip of 12 days in April 20.
I kept our tickets as open ones but now want to rebook for October 21 as economy or PE if the price was right. When I've contacted Virgin by WhatsApp i was told I can only book like for like with open tickets! I replied I'd have to ask for a refund in that case and rebook and the rep on the WhatsApp chat has just ended the conversation now. Surely they could rebook us and then upgrade at whatever the cost is?
__________________
2018 Vegas & San Diego 2017 Vegas/Arizona/Utah 2013 New York/Vegas/California 2010 California 2000 2004 2006 2008 2011 2015 Nov 24 in planning mode Florida 93 94 03 2023 DLP |
4 Dec 20, 03:34 PM |
#2
|
Guest
|
I was definitely told it acted like a credit and we could rebook whatever, class, destination and date we liked, just pay the difference.
|
4 Dec 20, 03:37 PM |
#3
|
|
VIP Dibber
|
I think it's because it's an economy light ticket. You can't upgrade them if I recall correctly.
__________________
Currently planning 8th trip for August 2024 DVC owner at SSR since 2020 |
|
|
4 Dec 20, 03:40 PM |
#4
|
|
I want to go now!
Join Date: Jun 15
|
We managed to upgrade our open ticket and pay the difference when we rebooked. As I wanted to upgrade I did phone rather than use whatsapp and they were very helpful.
|
|
|
4 Dec 20, 03:51 PM |
#5
|
Thread Starter
Imagineer
|
I think a phone call is in order. Want a longer trip now so economy light won't cut it. Seems daft as the only difference is adding on luggage and being able to pre select seats
__________________
2018 Vegas & San Diego 2017 Vegas/Arizona/Utah 2013 New York/Vegas/California 2010 California 2000 2004 2006 2008 2011 2015 Nov 24 in planning mode Florida 93 94 03 2023 DLP |
4 Dec 20, 04:21 PM |
#6
|
|
Imagineer
|
I would of thought once it goes into an open ticket it will become a voucher to the value of what you paid, I would definitely speak to someone else as virgin staff can be very different from one to the other,
|
|
|
4 Dec 20, 04:49 PM |
#7
|
Proud to wear my Ears
Join Date: Aug 17
|
You should be able to. I downgraded today from premium to economy from April to october. She did have to put me on hold and go to a different person to give access to changing cabin classes.
|
5 Dec 20, 12:02 PM |
#8
|
Proud to wear my Ears
Join Date: Jun 20
|
I was told like for like too. I didn't want to upgrade or downgrade. PE to PE. But the price was lower as different time of year, so wanted the cheaper price and refund of the difference. As if I was buying as a new booking, the lower price is what I'd be paying. They said it's like to like related to the class of the seat (known by letters apparently). Disputed it, in hold while spoke to manager, manager didn't pick up so she did it anyway and refunded difference. Their rules are very strange and disparate.
|
5 Dec 20, 01:01 PM |
#9
|
|
Imagineer
|
We phoned today and booked our open ticket to next September, we upgraded from economy delight to premium both ways and it only cost us an extra £200 what a bargain. Mind you it took over an hour on hold to get through to them.
Sharon
__________________
April 1999 villa in Kissimmee May 2000/01/02/03 villa in Kissimmee Christmas 2003 villa in Kissimmee May 2004 villa in Kissimmee April 2005 villa in Kissimmee May 2006 HRH, Hilton Grand Vacation I Drive, Villa on Rolling Hills Christmas 2006, Fairfield Inn, LBV Christmas 2007, Springhill Suites LBV, Hard Rock Hotel, POFQ July/Aug 2008 5 weeks CSR, HGVC Seaworld, HRH Future Trips: Orlando Aug 09 Orlando Christmas 09 with Mum and Dad |
|
|
5 Dec 20, 09:57 PM |
#10
|
|
Excited about Disney
Join Date: May 09
|
[QUOTE=glenn23;14741342]You should be able to. I downgraded today from premium to economy from April to october. She did have to put me on hold and go to a different person to give access to changing cabin classes.[/QUOTE)
They said I couldn't do that guy said he'd check but came back and said sorry not allowed, I did say I didn't want refund just downgrade as it would help them out,. But no had to have refund, and I have now booked with BA virgins loss. |
|
|
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
Guests can book their 2025 Hotel and Ticket package early to enjoy Free Dining &... Read More »
The iconic 1900 Park Fare restaurant is opening its doors once again at Disney’s Grand... Read More »
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |