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5 Feb 20, 03:22 PM |
#21
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Thread Starter
Imagineer
Join Date: Mar 13
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5 Feb 20, 08:59 PM |
#22
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Imagineer
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I think you've been offered generous compensation. What did you want them to provide? I have to say i fly at least once a year and i've never used the call bell. If i was that bothered i would have asked the passenger to move for me.
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1997 Main gate East, 2001 Villa, April 2002 ASMu, Dec 2002 Villa, Feb 2003 AKL, April 2003 Villa, June 2003 ASMu Nov 2003 OKW, Dec 2003 CSR & PVR, Aug 2007 Pop Century, Aug 2011 RPR & OKW, Dec 2012 POFQ & BLT. Aug 2015 Disney Magic, Sep 2016 ASsports, Sep 2019 OKW, March 2020, Holiday Inn Celebration. 2021 CSR, Sep 22 Pop Century, BLT & AKL. Feb23 Dockside US. Aug 23 Disney Dream, Jan 24 ASSp Sep 2024 ASSp |
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6 Feb 20, 08:23 AM |
#23
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Excited about Disney
Join Date: Oct 16
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Hi OP. We had a horrendous experience when our toddler was 6 months with BA. They deleted her off the booking, made me pay for her seat again after they claimed I never paid, split us up from our other travelling member as they were ‘full’ and only found us 2 seats together when I told them I was breastfeeding 🙄
It was a joke from start to finish! When we got to the USA I started the standard complaint letter, they finally called me a month later and did nothing! You did amazing to get the Points/money. I told them I would never fly BA again and this far never have and still don’t intend to! Their customer service is a joke and they don’t give a hoot about infants at all. I’m still livid about it now and we are 3 years down the line 😂 |
6 Feb 20, 08:24 AM |
#24
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Guest
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I also think it is more than reasonable compensation. You got from a to b so I don’t see why they should partially refund your flight costs. You have also brought the issues as you see them to their attention.
Other than the dirty infant seat I am not really seeing any other issues. I don’t think order of boarding is really a cause of complaint and I cannot see any scenario in which one of two adults wouldn’t be able to pick up a cot / seat and carry it to the galley if wanting rid. Let it go, this is not worth wasting mental energy on. |
6 Feb 20, 09:55 AM |
#25
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Imagineer
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The priority boarding part sounds a bit of a non issue. The plane was never going to leave without you. Your fellow passengers are as much to blame as the ground staff. Why is everyone always in such a desperate rush to get on the plane 🤷
The dirty baby seat I agree isn't good but a £200 voucher plus some avios seems a more than adequate goodwill gesture for something you hadn't paid any extra for. Totally bewildered by your expectation for someone to come and remove the seat. I refuse to believe that a member of cabin crew didn't pass your seat it that time. You could have asked them. It also seems very unlikely that neither of you could get out of your seat. Surely the other person would have stood up if you'd asked them. What would you have done if the baby needed changing? You'd have to get out of your seat then.
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6 Feb 20, 11:15 AM |
#26
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Imagineer
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So you ask the person politely to move ..
What would you have done if you needed the toilet or the baby needed changing ? I don’t understand how you couldn’t get out , the seat fits on the flip down table thing on the bulk head same as the travel cots . We’ve had the costs numerous times over the last 14 months and always been able to get out the seats . But clearly the point is you expected not to have to get up ... |
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