Frustrating Morning With Virgin Atlantic and VH

[taylaboo]

Funnily enough I e-mailed our ta this morning and they responded "its 331 days from departure date before you can get your flight ref". We are flying with Virgin next October.

[Trebor1]

Originally Posted by taylaboo

Funnily enough I e-mailed our ta this morning and they responded "its 331 days from departure date before you can get your flight ref". We are flying with Virgin next October.

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Very interesting. They must have definitely changed procedure then. It's not clear at all and surely can't be good for them as they'll be getting inundated with same queries...

[miked1e]

I had exact same situation earlier in the year unfortunately. No ref on VH booking page. I ended up speaking with VA early evening on date of release and they were quick enough to give me the reference.

My VA ref didn't appear on my booking until several months later!

[silverfox46]

Originally Posted by zdickens

I’ve got a package booked with VH and in my “manage your booking” I’ve got 2 dates for selecting seats for next November. 10 and 24 December.

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I also have the same problem. On manage my booking front page it says seats can be booked 19th Nov , inside states 24th.
Looking forward to Saturday to see what happens, but hoping will be smooth not like the booking fiasco we had at the beginning

[Trebor1]

Originally Posted by miked1e

I had exact same situation earlier in the year unfortunately. No ref on VH booking page. I ended up speaking with VA early evening on date of release and they were quick enough to give me the reference.

My VA ref didn't appear on my booking until several months later!

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Wow that's ridiculous. VH UK customer service are adamant you can't get VA flight ref until return date. I called VA and ended up getting the same unhelpful lady twice who was quite condescending tbh (told me to be patient and the plane won't fill up in a few days to which I said that's not the point we will miss out on good seats).

VA couldn't help me at all but I'm going to try again this evening. May even try the flying club team.

[miked1e]

Originally Posted by Trebor1

Wow that's ridiculous. VH UK customer service are adamant you can't get VA flight ref until return date. I called VA and ended up getting the same unhelpful lady twice who was quite condescending tbh (told me to be patient and the plane won't fill up in a few days to which I said that's not the point we will miss out on good seats).

VA couldn't help me at all but I'm going to try again this evening. May even try the flying club team.

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story was for me:

VH ref did not appear 331 days out off outbound flight... contacted VH and was told that VA had not allocated references yet as flight was not on the system and to check back in a few hours... I checked back with VH and told still nothing yet and could take several days... Having searched for the flight on VA site I found that I could book a seat and ultimately pick a seat too so something didn't add up... I contacted VA and they did a quick search and gave me my ref number there and then. Unfortunately the bubble seats we wanted had already been booked up. This is the same ref for both flights so used this 14 days later for our inbound journey.

VH were not much help unfortunately.

Would try and push through VA again!

[Trebor1]

Originally Posted by miked1e

story was for me:

VH ref did not appear 331 days out off outbound flight... contacted VH and was told that VA had not allocated references yet as flight was not on the system and to check back in a few hours... I checked back with VH and told still nothing yet and could take several days... Having searched for the flight on VA site I found that I could book a seat and ultimately pick a seat too so something didn't add up... I contacted VA and they did a quick search and gave me my ref number there and then. Unfortunately the bubble seats we wanted had already been booked up. This is the same ref for both flights so used this 14 days later for our inbound journey.

VH were not much help unfortunately.

Would try and push through VA again!

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Thanks. Will try again. What a shambles though. VH clearly don't know what they're talking about...

[Mr Tom Morrow]

Originally Posted by Trebor1

Thanks. Will try again. What a shambles though. VH clearly don't know what they're talking about...

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Sad to say I wouldn't touch VH with a bargepole. VA is excellent I find.

[Trebor1]

Plot thickens. Gone on VA website before calling and the proposed flight we are meant to be on is not there. We're meant to be on 12.45pm 16th October 19 but it's only showing the 9.30am flight. I'm wondering if that's why I have no flight ref yet..

[silverfox46]

Originally Posted by Trebor1

Plot thickens. Gone on VA website before calling and the proposed flight we are meant to be on is not there. We're meant to be on 12.45pm 16th October 19 but it's only showing the 9.30am flight. I'm wondering if that's why I have no flight ref yet..

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5 days later and that’s my flight.
Good luck hope you quickly sorted