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Unread 22 Jun 09, 01:11 AM  
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#9
Hal
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Originally Posted by twinstarzeon View Post
Do you or anyone else know if DLP is just kind of a franchise?
DLP is not owned by Disney. It is owned by a separate company, Euro Disney SCA, which pays a licence fee to Disney. Disney does own a significant share-holding though.

Originally Posted by Wikipedia
Euro Disney S.C.A. (Euronext: EDL) is the company that owns and operates Disneyland Resort Paris in Marne-la-Valle, France. 39.78% of shares are held by The Walt Disney Company, 10% by the Saudi Prince Alwaleed and 50.22% by other shareholders. The stock is traded on the Euronext Paris exchange.
The standard of accommodation was exceptionally poor and you should press on this point.

Regarding the tickets you appear to be on thinner ground if, as you say, your paperwork did warn "IMPORTANT PLEASE ONLY USE ONE PARK PASS PER DAY PER PERSON. ...You can enter and re-enter the two Disney parks as many times as you wish on the SAME DAY once used to enter a park the pass is NOT VALID for entry to either park on ANY OTHER DAY."

Whilst it does not say anything about using both of your passes on one day, it does say that once used they can't be used on another day. The bottom line is I don't think Leger could be held responsible for your unfortunate error HOWEVER as it was clear that it was an error, it was disappointing that Disney could not exercise some degree of discretion and make a gesture of goodwill.

Sorry you had such a miserable trip.
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Unread 22 Jun 09, 07:28 AM  
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Sue F
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I agree with Hal, the issue of the pool closure and dirty accommodation are the most important factors in your complaint to Leger. They are clearly breaking their contract with you in not providing the facilities as described in the package they sold you.

Your complaint regarding the tickets is more something that you should accept responsibility for, but point out that the attitude of the Disney manager was unacceptable in not helping you rectify the situation, especially bearing in mind it would have cost Disney nothing to issue new tickets. You had clearly only used the park for one day despite paying for two days entry and a mix up of tickets should not be enough reason for you to loose out on a day that you had paid for (whether it was part of a package or not makes no difference)

I would also state in your letter what compensation you are expecting to receive and why. e.g for dirty accommodation and loss of facilities plus for refund of one park day. If you don't ask, you won't get - as my DM used to say!

Good luck.
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Unread 22 Jun 09, 07:28 AM  
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What an awful experience for you all, it is the type of mistake I could see myself making !

what is no mistake tho - is the standard of your accommodation ...no excuse, it sounds absolutely awful !

I hope you get some redress, I really feel for you children !

It just makes me more determined NEVER to go back to DLP EVER.

keep us up to speed and I wish you all the very best with your claim.
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Unread 22 Jun 09, 07:29 AM  
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squishy
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What a shame you've had such a stressful experience. As Hal said, I think the ticket issue was quite clearly explained (as you've written it) but can't see why they couldn't budge when they conceded that you'd only been in for one day...

The brochure we booked from (DLP) clearly states that the Davy Crockett pool is closed in June (can't think why they picked this month) but the standards within the bungalow are clearly unacceptable, as is the rudeness when you tried to address the matter, I'm very surprised as it sounds so un-Disney.

Hope they come back with a good response, please let us know.
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Unread 22 Jun 09, 08:29 AM  
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That must be awful!
Sorry to hear you had such a bad time thats nto very disney like at all
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Unread 22 Jun 09, 08:38 AM  
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What a shame that your trip was spoiled - I really think Disney could have been a bit more understanding with the tickets issue.

As for Davy Crocket - well we had a bad time there too (six years ago). Our cabin was disgustingly filthy as well and staff were really unhelpful. I would never have expected such a poor standard of accomodation at any Disney property:angry:. I am really surprised they get away with it but part of me thinks that's what the French expect (ever stayed in a French ski-resort? ).

The pool was open when we went but IMHO it didn't come up to scratch either - the floor surrounding it was really slippery and I saw quite a few people fall over here

After our bad time here we tried the Disneyland hotel and although it was better I just find the whole atmosphere/attitude of DLP and its employees leaves a LOT to be desired.

You couldn't pay me to go back there again.
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Unread 22 Jun 09, 08:39 AM  
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sprocket
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The Davy Ranch is known for being a trailer park dump. Go take a look at pictures on tripadvisor and you will see they are all the same. Disney around the world close pools and parts of hotels and parks without notice. Unfortunately for these sort of things they dont require to give notice however annoying, we found some rides closed without notice.
I doubt you will ever hear back from Disney about this, no one ever does.

In relation to your park tickets. In Florida these sorts of things happen and they are often fixed without problems. However it does clearly state "IMPORTANT – PLEASE ONLY USE ONE PARK PASS PER DAY PER PERSON". I dont know how else this can read other than one pass per day, and you have to remember that people have tried accessing the park with less tickets than required for their party, i.e half the party enter, someone takes tickets out and hands them to the other half who complain they dont work, also people are seen selling old tickets outside the parks. They just dont know how many people went with you and assume you are tricking them. Now if you were french the story would be different.
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Unread 22 Jun 09, 08:55 AM  
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You gotta love the French.
There is no translation for good customer service (unless in s decent restaurant).

The tickets were sadly your fault - "once used to enter a park the pass is NOT VALID for entry to either park on ANY OTHE DAY. It does not say anything about using both of your passes on one day." It says there that the pass is invalid for a second day once used.

We went to DSCR years ago; the pool are was superb and the cabins ropey at best. Not what you want to here I'm sure.
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