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Unread 27 Aug 14, 01:40 PM  
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#17
JRB
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Good for you - I knew the tears would work. I hope the rest gets sorted out soon and you can start enjoying your holiday.
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Unread 27 Aug 14, 01:56 PM  
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#18
Jen78
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Join Date: Jan 12
Originally Posted by Hannabdav View Post
Thank you everyone for your kind words! We have been upgraded to castle club and have a beautiful room. This was only after I started crying in reception of the hotel though and very reluctant! They have now closed my easy pass account though as my credit card is in my suitcase and they need to swipe it, they have my suitcases somewhere and are 'trying to locate them so we can settle into out hotel properley'! xx
Glad you have a nice room but I'd still be demanding more...I'd still go to city hall and ask to speak to the customer relations manager
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Unread 27 Aug 14, 01:56 PM  
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#19
minnie moomoo
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Join Date: Apr 13
Thank goodness they have finally gave you the room you deserve. What a lot of hassle. Fingers crossed you get them suitcases soon.
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Unread 27 Aug 14, 01:57 PM  
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#20
minnie moomoo
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Join Date: Apr 13
Yes I would definitely make a formal written complaint in city hall.
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Unread 27 Aug 14, 01:58 PM  
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#21
JRB
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Originally Posted by Jen78 View Post
Glad you have a nice room but I'd still be demanding more...I'd still go to city hall and ask to speak to the customer relations manager
I agree Jen - it's one thing going on a 2 or 3 week holiday to Orlando but most people only go to Paris for 3-5 days - I don't know how long Hannabdav is there for but theoretically it could have ruined half of her holiday and even if it is "only" Paris it's not a cheap holiday at that.
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Unread 27 Aug 14, 01:59 PM  
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#22
disneymad42013
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I'm glad they have finally given you your room and upgraded you. Castle Club is lovely.

Make sure you tell them that they have spoilt the beginning of your honeymoon. I hope it starts to get better for you now though and you get your luggage real soon.
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Unread 27 Aug 14, 07:25 PM  
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#23
suebo
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Glad you have a castle club room! Like others have said try and get more from them it's not acceptable to have this going on when it's a short trip!
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Unread 27 Aug 14, 09:14 PM  
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#24
Beaker7929
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I'm pleased they've finally sorted your room but as others have said you should still go to city hall and let them know you are seriously unhappy, don't leave until they make it up to you, big time.
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