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Unread 26 Feb 15, 08:24 PM  
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#17
LISAM
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We were in Naples last year and couldn't believe our eyes. Everyone seemed to smoke, even (especially) teenagers. They were all sophisticated and very slim, but I shudder to think how their lungs wil look by the time there 40!

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Unread 27 Feb 15, 12:32 PM  
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#18
rebecca86
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You seem to have missed my point.
It was worse than it has ever been this feb.
They were smoking in queues and it wasn't stopped.
Yes I moved away only for someone else to do it, there is only so far you can move away from a ride your family are queuing in with 2 prams.
We travel all over Europe around 6-7 times a year and this was taking the mick.
It may have been acceptable in England 20 years ago but that doesn't change the fact people are smoking next to no smoking signs!
As I've said, we've have been go dlp countless times but this feb half term it really was beyond a joke and we now have a sick baby
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Unread 27 Feb 15, 12:32 PM  
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Originally Posted by Melanie R View Post
There is a sticky at the top of this forum with contacts in, including an email to address complaints to.
Thank you :-)
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Unread 27 Feb 15, 12:52 PM  
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#20
caspdex
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I didn't think there was any ride that had a queue you could take prams into.
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Unread 27 Feb 15, 02:18 PM  
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#21
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Originally Posted by caspdex View Post
I didn't think there was any ride that had a queue you could take prams into.
He was in a baby carrier in the queues, how is that relevant?!
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Unread 27 Feb 15, 03:26 PM  
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#22
Ariel32
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Vote with your feet, if you feel that strongly. I would expect as most GS may offer you a little bit off your next holiday. I don't know what you want them to do? They can only do what the law allows them to. By all means complain but I'm not sure it will get you far, unless the law changes in France.

BTW, it is unlikely your babies illness was caused by smoking. It's common this time of year and is caused by a virus usually, made worse if they are out and about in the cold a lot.

Smoke won't help but it's not usually the cause, more likely a virus aggravated by being out and about for long periods in these temps. No ones fault.

I maybe reading this wrong. But your posts are quite short, I get you are frustrated. However the time to complain is on holiday, where you can give them the chance to rectify it (formally) and if they can't and it ruins your holiday, escalate it when you get home.

Their hands are tied when it comes to people smoking in open areas.

Edited at 05:11 PM.
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Unread 27 Feb 15, 03:44 PM  
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#23
caspdex
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It is relevant because you said:


is only so far you can move away from a ride your family are queuing in with 2 prams.


I could only assume you weren't in a ride queue, which does alter the nature of your complaint.
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Unread 27 Feb 15, 09:09 PM  
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#24
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Don't get me wrong - I totally understand why you are so upset. I would be too. Believe me, it's my number one gripe. On my bad days, I have fantasies of instituting a rule that every guest should be searched for smoking paraphernalia at the gates, and have it confiscated until they leave. Disney could give everyone a nicotine patch with a Mickey head on it ... (see, I've really thought this through!)

The thing is, though, it's just not going to happen. Most CMs aren't going to have the air of authority to tell a six-foot guy built like the proverbial, to go somewhere else to smoke. I've seen many CMs try to get people to stop, and either the person lights up again as soon as the CM moves on, or threatens them.

The same thing happens with the tour groups queue jumping in WDW (apparently - I've only been twice and never seen them). There are just too many people, doing it too often, so the CMs have stopped trying to deal with it.

I would seriously love to see DLP address this issue, though. Maybe now there's a new man at the helm, it's time for a concerted effort to make them listen?
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