October 2021 no longer bookable on the site

[lorna_99]

Originally Posted by Reddevil99

I just read on facebook people booked after September 21 will receive an email saying to cancel the reservation! Us being one of them hopefully it's not the case and getting hold of Disney is impossible at the moment.

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I got through last night in less than 20mins. I called at 7:34 and by 7:50 I was speaking to a cm. Iv read others have had similar experiences so maybe give it a go tonight?

[Lau-nicole]

Originally Posted by shughamster

Yep. Moved the holiday package after a 240 minute wait on the phone. Have the 2021 invoice in my emails.

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I’m in the same boat. Moved my booking two days ago for December 21 and received the invoices the same evening.

[Lau-nicole]

Originally Posted by Reddevil99

I just read on facebook people booked after September 21 will receive an email saying to cancel the reservation! Us being one of them hopefully it's not the case and getting hold of Disney is impossible at the moment.

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Honestly hope that’s not true. I booked for Dec 21 the day before they pulled the packages from the website. Waited in the queue like everyone else 3 hours 10 minutes total and if I have to do that again I’ll be really angry. That’s terrible customer service in my opinion.

It should of been in their original email that those moving bookings from 2020 can’t move them to dates beyond September 2021. Which makes me think this has been a last minute decision by them.

[bigkid39]

Originally Posted by shughamster

I'm already booked in for two weeks in November '21 with 14 day tickets.

Surely Disney will honour these?

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I hope so cos we are booked for then too. Its a big holiday next year for us too as its my 50th birthday, my daughters 30th birthday, my parents first trip and my partner and I are planning on getting married while we are there. The only reason my parents were coming is because they want to do all disney!

[SteveyJ]

We booked a replacement trip on Sunday for 25th September for two weeks. This is going to be interesting...

[Reddevil99]

Trying to get hold of Disney now 166 minute wait on top of trying yesterday for 4 hours!

[Scattle]

Originally Posted by SteveyJ

We booked a replacement trip on Sunday for 25th September for two weeks. This is going to be interesting...

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Same day i'm going, however i'm offsite in a Villa!

[YLL]

Originally Posted by lorna_99

I got through last night in less than 20mins. I called at 7:34 and by 7:50 I was speaking to a cm. Iv read others have had similar experiences so maybe give it a go tonight?

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Completely agree. Everybody is trying to call first thing, but if you call late in the day there is little to no wait at all.