Help! Flying tomorrow!

[wdw-wanderer]

Just tried to complete on-line checkin with Virgin for tomorrow and an alarming message popped up - 'international documentation failure'. Double checked I entered passport details correctly (expires 2027, used it 3 times before) but still no joy.
I checked my ESTA and that's saying authorization approved.
Any ideas?

[caspdex]

You'll have to check in at the airport, probably for security reasons.

[BucksBugsy]

I've just found a thread on this on another forum and it you are definitely not the first.

The feedback seems to be if you check in at the airport you should be ok.

Did you book it through expedia?

[coinneach]

I think this may be similar to the problem we had with my wife when we flew to Florida last September.
If it is it means that you will be taken aside for an additional security check when boarding. I believe they do this with a number of people each flight?

[wdw-wanderer]

Thanks for the replies. I booked the flights direct with Virgin as I've done previously. I seem to remember that last year on a Thomson or Thomas Cook flight my boarding pass had the dreaded code on it for extra security checks. Wonder if I'll always have to go through them, or is it just coincidence?

[BucksBugsy]

Originally Posted by wdw-wanderer

Thanks for the replies. I booked the flights direct with Virgin as I've done previously. I seem to remember that last year on a Thomson or Thomas Cook flight my boarding pass had the dreaded code on it for extra security checks. Wonder if I'll always have to go through them, or is it just coincidence?

See more...

I'm wondering if your real name is th4 same as someone on the no-fly list ? That sometimes happens

[PPM]

Originally Posted by wdw-wanderer

Thanks for the replies. I booked the flights direct with Virgin as I've done previously. I seem to remember that last year on a Thomson or Thomas Cook flight my boarding pass had the dreaded code on it for extra security checks. Wonder if I'll always have to go through them, or is it just coincidence?

See more...

Why is the code dreaded? It’s only a few more questions at the gate, and a sweep with the wandand if it stops just one incident on a plane then it’s well worth it in my opinion.
I’ve been done twice in Glasgow with no issue to myself.
However, a woman who was busy rubbernecking, staring at me and the security guard, walked straight into the edge of a door. The guard and I struggled not to laugh

[Burgmeister]

Originally Posted by BerkshireBugsy

I'm wondering if your real name is th4 same as someone on the no-fly list ? That sometimes happens

See more...

Happened to my boss when he flew to New York about 10 years ago. Got taken aside by US customs and was held and questioned for about 2 hours. Turns out, he had the same name as someone they were very keen to find.

[choccyface]

I had the same happen to me last year- I was ‘tracked’ all the way through - I had to confirm my details at the gate, when getting on the plane, and had to go through extra security - even tho I had nothing to hide I did start to panic when my hands and feet were swabbed! Dh and the kids thought it was hilarious. There were approx 20 of us on the same flight who had the same thing done

[wdw-wanderer]

Strange update - just phoned Virgin to say I was having problems with online checkin and the guy told me I had to use Google Chrome!
Why you can buy tickets on an iPad but not checkin with one is a mystery! Looks like an early arrival at the checkin desk tomorrow.