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Accommodation Hotels, Resorts, Villas Questions and Info |
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29 Nov 20, 11:07 PM |
#11
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Imagineer
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30 Nov 20, 08:15 PM |
#12
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Earning More Ears
Join Date: Jul 11
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We have now had to mo e our villa booking three times from . August 20..to April 21 and now fingers crossed to September 21.
Martin has been brilliant. |
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1 Dec 20, 05:38 PM |
#13
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Very Serious Dibber
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1 Dec 20, 06:17 PM |
#14
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Imagineer
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I had the same issue with one Dibb villa owner (booked for April 2020) - it was to be our second time staying there too. I had paid in full and she offered no refund and, even though I offered to re-book for another time and stay for much longer, she would not move the booking.
I would have been happy if she had kept the deposit or offered to move dates but she refused. Everybody's circumstances are different but I felt keeping over £1K was very inflexible. I was lucky that insurance paid out but it did cause stress. I wouldn't have booked with her again but I notice the villa has now been removed from this site anyway. On the flip side I had a different Dibb villa booked for August 2020. When that wasn't going ahead she couldn't have been more helpful and understanding. I had only paid a £200 deposit and would have been content to lose that. However, she happily moved my booking. Unfortunately she has since sold the villa but proactively contacted me, apologised and refunded my deposit immediately. Neither of these experiences would put me off booking a Dibb villa again - I have 3 flights booked for next year and will be asking again for accommodation once I'm confident the flights will go ahead. Hope your insurance pays out for you too. Jill Just to add - I also booked DVC points for one night in April 2020, the owner on here has moved it twice for me and even offered to refund a small amount as the new booking was one point less. That is going above and beyond and I, obviously, refused. Edited at 06:21 PM. Reason: Add info. |
3 Dec 20, 01:45 PM |
#15
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Very Serious Dibber
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I paid a deposit but it was nearly 700 pounds so no small amount , I am currently discussing with insurance who say that she should refund me
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3 Dec 20, 03:35 PM |
#16
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Imagineer
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I was given my deposit back by Penny, would have absolutely loved to have moved the booking to next year, but she was fully booked for my dates. Great service, and the reason I book Dibb villas. Sorry some of you have not had the same experience.
I had another Dibb villa booked and paid for, but I claimed on my insurance, as I was aware of the terms and conditions which meant no refund. I had no problems claiming, and was happy to do this.
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Janette Dreamy Corner June 23, Potter’s Villa May 22, Shamu Villa Sep 22,AKL, HRH Lakeside Haven Sep 19, Lakeside Haven RPR May 19. White Blossom & Viburnum Villa Aug 18. SSR, Aurora Villa May 18. Kidani, RPR Champion Florida Villa 17, Staybridge Suites, White Blossom & Owens Villa 16 OKW, Champion Florida Villa & RPR 16, Magic Landings 15, Grand Reserve & HRH 2014, Tuscan Pines 12, Highgrove 09, Legacy Park 07, Indian Point 06 and 05, Florida Pines 04 Graduation Trip 2019 + Trip Report 2018 |
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3 Jan 21, 11:41 PM |
#17
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Helping Minnie
Join Date: May 20
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4 Jan 21, 06:49 PM |
#18
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Imagineer
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This sounds very much like the villa we had booked for May 20, kept everything including pool heat!
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