Avis at it again

[hornetgirl]

We’ve had two issues with them on this trip.

On arrival, we pulled in at the first toll to pay and the attendant told us we didn’t need to pay as our SunPass was switched on. We switched it off and paid cash but have never had this happen before. Our fault for not checking, but the default has always been for it to be switched off before. There was a piece of paper on the seat telling us what the SunPass charges would be, which we’ve never had before, but nothing telling us to switch it off if we didn’t want to use it. Something else to remember to check on arrival.

When we returned the car, they claimed we had not prepaid for fuel and tried to charge us $10 per gallon for not bringing it back full. I went to the Avis office to battle with them. First the lady said we hadn’t prepaid, then she said it was because the car wasn’t full when we took it out (w.t.f?) I explained that she could check and see that we ALWAYS prepay and also told her that when we did this at the security barrier, we were told it was $2.49 per gallon/$33.17 total. Eventually she backed down, but in a manner which suggested she was doing us a favour rather than because she knew she was in the wrong.