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Old 25 Mar 17, 11:00 PM  
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Figment089
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Any experiences of Natwest Platinum Account insurance?

As title,
Looking at upgrading my bank account to the Platinum, £18 per month which includes worldwide travel insurance. Looks good enough to me but I get a bit confused as I booked DIY, flights through Netflights, Hard Rock with Travel Republic and Yacht Club direct with Disney. Thanks
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Edited at 11:01 PM. Reason: spelling
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Old 25 Mar 17, 11:14 PM  
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disneypars
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They were good when I ruptured my appendix in January 2016 and sorted everything out only had an excess of $110 to pay. They sorted out the bill paid for upgrading flight and have been good to deal with back home.
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Old 26 Mar 17, 12:05 AM  
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Figment089
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Thank you, sounds great
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Old 26 Mar 17, 12:10 AM  
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ontwofronts
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I've had it since the old advantage gold, they paid out when I had travel disruption and missed flights outside of my control. It's well rated.
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Old 26 Mar 17, 01:05 AM  
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The Hulk
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Yes,we've also had this for years and used it last year for first time while we were in NYC. Excellent cover,paid out in full pretty quickly,no issues. My mother also used them few years ago while abroad,they were great,booking alternative flights him for her etc in addition to medical expenses. Gets 5* defacto rating I believe,the best you can get.
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Old 26 Mar 17, 02:17 AM  
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Picklepuppy
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We had insurance with them about 7 years ago and they wouldnt pay out when my husband broke his elbow slipping on a wet floor in a hotel lobby in egypt. They said it was down to our own negligence that he slipped as we shouldn't havd walked through the lobby knowing it was wet (there were signs to say it had been cleaned but it was the only way to get to the reception desk to get our room key from behind the desk). We appealed it and they ended up paying but it wasnt pleasant going to an egyptian hospital and not being allowed to leave because the bill hadnt been paid. Thank god for mum and dads credit card!
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Old 26 Mar 17, 08:49 PM  
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Bella1
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18 months ago they were brilliant when I ended up having an emergency op on day of departure. Very efficient and no quibbles and plenty of e-mails and everything done in exactly the time scale they said.

Fast forward to this January and the whole system has changed. I had to e-mail the documents and got no confirmation so phoned a few days later, yes everything had been received. A month later still no communication so called again, they were still assessing my claim. It is now the end of March and I still have no communication and will need to call again. I know that this claim is trickier as I didn't travel due to a huge dental abcess that was drained several times including the day before travel and I was too ill to travel but it is a subjective matter and I am aware that they may not pay but my problem is the complete lack of communication through the whole process rather than the lack of payment.

It has been so poor this time that we are thinking of changing our account now.
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