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Old 5 Oct 20, 10:23 AM  
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greekgranny
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GP's again

Rang this morning re an issue and was told I had to send a photo and follow the link provided. I explained that neither of us have smart phones and was told to get a neighbour in Have contacted them again and they said they can't do anything without a photo. Goodness knows how we ever got treated 20yrs ago
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Old 5 Oct 20, 10:26 AM  
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Gull
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Originally Posted by greekgranny View Post
Rang this morning re an issue and was told I had to send a photo and follow the link provided. I explained that neither of us have smart phones and was told to get a neighbour in Have contacted them again and they said they can't do anything without a photo. Goodness knows how we ever got treated 20yrs ago
It’s getting ridiculous now ! ‘Get a neighbour in ‘ - my god 😡
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Old 5 Oct 20, 10:27 AM  
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Bee happy
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Originally Posted by greekgranny View Post
Rang this morning re an issue and was told I had to send a photo and follow the link provided. I explained that neither of us have smart phones and was told to get a neighbour in Have contacted them again and they said they can't do anything without a photo. Goodness knows how we ever got treated 20yrs ago
That is shocking 😯
My GPs have been amazing, everytime I have rung we have had appointments for the same day. Only thing they wont do is syringe my son's ear.
I would be putting in an official complaint 😡
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Old 5 Oct 20, 10:31 AM  
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Trouble3
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I'd be asking to speak with the practice manager.
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Old 5 Oct 20, 11:01 AM  
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evergreen
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Absolutely ridiculous, the stress it causes just trying to speak to a GP,
OP hope your ok x
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Old 5 Oct 20, 11:06 AM  
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Blue nose
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Originally Posted by greekgranny View Post
Rang this morning re an issue and was told I had to send a photo and follow the link provided. I explained that neither of us have smart phones and was told to get a neighbour in Have contacted them again and they said they can't do anything without a photo. Goodness knows how we ever got treated 20yrs ago
Frustrating but do you have a tablet that can take a picture or a digital camera and use your PC?

I'm assuming you have something as your in the Dibb 🤔
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Old 5 Oct 20, 11:13 AM  
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greekgranny
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Yes I have a tablet and a PC can transfer the photo to the PC but the link they have given me is for a smart phone device not a e-mail address to which I can send said photo. They apparently need a digital photo not a print out which I can provide.
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Old 5 Oct 20, 11:19 AM  
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Cuxi
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What's going on in GP is shocking and they're on full pay, too.

Edited at 01:31 PM.
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Old 5 Oct 20, 11:26 AM  
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Trouble3
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Originally Posted by Cuxi View Post
What's going on in GP is shocking and their on full pay, too.
The GPs are likely working hard. This situation is down to inflexible reception/admin staff and/or what they've been told to do by their Practice Manager.

A call to the Practice Manager should see the situation resolved and staff told off... if they're a good GP Practice.
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Old 5 Oct 20, 11:26 AM  
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mickeyspal
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Get a neighbour in 😮 hang on aren't we supposed not to really be mixing nowadays.
Hope your neighbour doesnt have to take a photo of your nether regions!
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