Requesting Virgin Kids Meals

[stepmead]

I've been trying to request these on the website for a few weeks now but always get the same message saying it cannot be completed at this time.

So, I've just used the online chat and booked them that way but despite reassuring me they are done there is no confirmation on my booking anywhere. Is this right?

It's just frustrating that our past two trips with Virgin we have not had any children' meals for our kids despite requesting them this way before. I am not sure what I am doing wrong!