DCL Onboard ordering

sharooki · 22 Jul 19, 06:50 PM

Has anyone booked a cruise through the uk website and had problems trying to shop onboard ordering? I rang the helpline and was told because it was paid in Ł I wouldn’t be able to use the service. I can’t even get to see what items are available. I wanted to get a special gift for hubby as it’s our silver wedding anniversary. I’m quite disappointed because I’ve also got to try to arrange all my shore excursions because none of those offered will take someone in a wheelchair and even though I asked for help they said they couldn’t help us find anything. So it’s just really put me on a downer. I’ve always rated Disney as top notch for customer service but I’m beginning to think standards are slipping.

dietcokebreak · 22 Jul 19, 07:20 PM

I’m sure someone with much more knowledge will be along soon 🙂 but we cruised a couple of years ago, booked via the disney cruise site, paid in Ł. Can’t remember how near departure it was, but i was able to phone up and order stuff for the room. I think there was a downloadable form on the site which had all the items on, it said to fax, but i rang and the cm processed the order for me no problems. Hope you get it sorted 🙂

gismo1554 · 23 Jul 19, 07:31 AM

So if you've paid in Łs you can't order online any onboard gifts you have to phone. Its really frustrating but if you phone they will talk through options. Also I believe Disneycruiselineblog.com listed most of the standard options on their post about being able to order online a few months back. I'll see if I can dig it out.

Edit - I tell a lie it was touringplans: touringplans/blog/2019/0...-gifts-online/

This wont include any special occassion merchandise for example Christmas or Halloween.

Also there is a rainforest spa pass which I believe is now $34 (was $18 until a few weeks back) which you can only purchase by phoning. This gives you access to the rainforest for 1 day on the cruise

sharooki · 24 Jul 19, 08:01 AM

Thank you so much. All sorted 🙂👍🏻

**Bats** · 24 Jul 19, 12:10 PM

Just as an aside from the online ordering, were you hoping DCL would help sort out excursions for you?
If the ones you want cannot accommodate wheelchairs, then it's DIY all the way and DCL would obvs never help with that.

Glad you're sorted for the online ordering.

Joa

22 Jul 19, 07:20 PM	#2
	22 Jul 19, 07:20 PM dietcokebreak slightly serious Dibber
dietcokebreak slightly serious Dibber Join Date: Sep 07	I’m sure someone with much more knowledge will be along soon 🙂 but we cruised a couple of years ago, booked via the disney cruise site, paid in Ł. Can’t remember how near departure it was, but i was able to phone up and order stuff for the room. I think there was a downloadable form on the site which had all the items on, it said to fax, but i rang and the cm processed the order for me no problems. Hope you get it sorted 🙂