US Airtours Refund - Credit Note?

2littleboys · 18 Jun 20, 03:44 PM

We should be travelling on Wednesday on a package with US Airtours. I have received an email today asking if I would like to change the holiday or receive a refund, I requested a refund and they have sent me a Credit Note which must be used before April 2021.

Is this correct as I had wanted a full refund as both my husband and I have been out of work due to the Covid-19 crisis.

Mickie · 18 Jun 20, 05:11 PM

If it�s an ATOL protected package which they have cancelled rather than you then no it�s not correct you are entitled to a full refund. Even if it�s not a protected package as I imagine they can�t provide it you should be entitled to a refund although you may have to fight for it.

abta/tips-and-advice...el-regulations

ELLENUT · 18 Jun 20, 05:16 PM

As above, you are entitled to a refund, they are just trying their luck

**taffs travels** · 21 Jun 20, 07:10 PM

Contact them politely,repeat you asked for a full refund,and that a credit note is not what you asked for.Remind them it was an ATOL protected flight and unless they arrange the refund you are due,within 10 days you will take legal action against them.

ELLENUT · 3 Jul 20, 03:48 PM

How did you get on OP?

Dragon1 · 3 Jul 20, 07:22 PM

We are booked through them in Sept. Their website under "covid refunds" says the credit note can be changed into a cash refund ?

3 Jul 20, 07:22 PM	#6
	3 Jul 20, 07:22 PM Dragon1 Dancing with Tink'
Dragon1 Dancing with Tink' Join Date: Jul 11	We are booked through them in Sept. Their website under "covid refunds" says the credit note can be changed into a cash refund ?