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Old 15 Jun 19, 09:15 AM  
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#11
megaflyer
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Originally Posted by Twiggy1953 View Post
According to a thread on v flyer the plane leaving Jamaica had a bird strike and had to return so another plane has gone out to rescue the stranded passengers. So that means they’re at least 2 planes down from the norm.

There is also a long post (angry plus video) on Virgin FB page from a pax on that flight which I saw yesterday
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Old 15 Jun 19, 06:32 PM  
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#12
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So I am dibbing from the air! It was closer to 2pm when we left, but at least we are on the way now
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Old 15 Jun 19, 06:38 PM  
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It seems your delay was the worst one today. The LGW ones were not bad. Glasgow was a bit late
You will be landing at 5.17 instead of 1.55. Don't forget to claim your compensation.
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Old 15 Jun 19, 06:43 PM  
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Originally Posted by Mr Tom Morrow View Post
It seems your delay was the worst one today. The LGW ones were not bad. Glasgow was a bit late
You will be landing at 5.17 instead of 1.55. Don't forget to claim your compensation.
What is the process for this? Never had to claim before (which I suppose is a good thing!)
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Old 15 Jun 19, 06:50 PM  
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Mr Tom Morrow
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Originally Posted by MinnieMrsA View Post
What is the process for this? Never had to claim before (which I suppose is a good thing!)
Virgin are superb and I suspect you may even find they do it for you automatically unlike Tui et al who will fight you until the bitter end!

If VA don't give you a letter or tell you about it give it a few days and I will tell you how to make the claim, it's really easy and as I say VA will pay up ASAP without a fight.
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Old 15 Jun 19, 06:54 PM  
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Originally Posted by Mr Tom Morrow View Post
Virgin are superb and I suspect you may even find they do it for you automatically unlike Tui et al who will fight you until the bitter end!

If VA don't give you a letter or tell you about it give it a few days and I will tell you how to make the claim, it's really easy and as I say VA will pay up ASAP without a fight.
Super - we did book through Trailfinders if that makes a difference? I will certainly be in touch. Should go towards our December trip! Thank you
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Old 15 Jun 19, 07:00 PM  
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#17
Mr Tom Morrow
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It matters not which 3rd party you booked through. Plus the time is not calculated on 'wheels down' landing. The landing time is the exact time they open the aircraft door so make sure you check that correctly.
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Old 15 Jun 19, 07:03 PM  
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Originally Posted by Mr Tom Morrow View Post
It matters not which 3rd party you booked through. Plus the time is not calculated on 'wheels down' landing. The landing time is the exact time they open the aircraft door so make sure you check that correctly.
Will do! Thanks again
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Old 1 Jul 19, 06:20 PM  
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Originally Posted by Mr Tom Morrow View Post
It matters not which 3rd party you booked through. Plus the time is not calculated on 'wheels down' landing. The landing time is the exact time they open the aircraft door so make sure you check that correctly.
We've heard nothing from Virgin Atlantic - I would be really grateful for your advice on how to make a claim! Thank you
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Old 1 Jul 19, 06:25 PM  
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I find Virgin excellent. In your situation I would complete this form on their website.

flywith.virginatlantic/g...eu-claims.html
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