Disney Annual Passholder UK - Opt not to refund?

[EmmaBolan]

Pleased to report I've finally got mine sorted! It paid off copying Bob Chapek in and the annual passholder team called me today and have refunded my pass from the time the parks closed to when it would have originally expired at the end of October! I was only on the phone for all of about 10 minutes with the cast member. She said I'd have my refund in about 7-10 business days!

Anyone really have problems I'd recommend trying the above, emailing and copying him in and it then gets sent on to an executive in the Passholder team

[Rose89]

Sorry for delayed return to my original post. Life got in the way!

Which email address did you use please? The first email I sent that I thought was to the annual passholder team never even bothered to reply. I tried on the auto form online and was told I had to phone. I've now rang twice to be told there's nothing they can do. I agree the way they've handled UK annual passholders is horrible. I feel so let down by my beloved Disney

[Twentyyears]

Originally Posted by EmmaBolan

Pleased to report I've finally got mine sorted! It paid off copying Bob Chapek in and the annual passholder team called me today and have refunded my pass from the time the parks closed to when it would have originally expired at the end of October! I was only on the phone for all of about 10 minutes with the cast member. She said I'd have my refund in about 7-10 business days!

Anyone really have problems I'd recommend trying the above, emailing and copying him in and it then gets sent on to an executive in the Passholder team

See more...

Emma, can you share the Bob Chapek email address please, going to give it a try.
Thanks

[EmmaBolan]

Originally Posted by Twentyyears

Emma, can you share the Bob Chapek email address please, going to give it a try.
Thanks

See more...

So sorry I didn’t see your previous response. Of course it is...
robert.chapek@disney.com

I also copied in Bob Iger...
robert.a.iger@disney.com

I can’t believe you are still waiting, I hope this helps and you get sorted!

[Twentyyears]

Originally Posted by EmmaBolan

So sorry I didn’t see your previous response. Of course it is...
robert.chapek@disney.com

I also copied in Bob Iger...
robert.a.iger@disney.com

I can’t believe you are still waiting, I hope this helps and you get sorted!

See more...

Thanks so much Emma,
We never went for a refund, but do want an additional extension, as an overseas visitor who cannot travel and use the pass extension due to the no fly situation. It is worth asking before we renew. We really have not had the use of the pass as an annual pass.

[Rose89]

Originally Posted by Twentyyears

Thanks so much Emma,
We never went for a refund, but do want an additional extension, as an overseas visitor who cannot travel and use the pass extension due to the no fly situation. It is worth asking before we renew. We really have not had the use of the pass as an annual pass.

See more...

How did this go? I tried emailing again but didn't copy them in and again I was refused an extension. I'm running out of hope, my pass expires on 13 march and it's becoming very obvious I'm going to lose it because I tried to stay loyal instead of taking a refund in the beginning

[EmmaBolan]

Originally Posted by Rose89

How did this go? I tried emailing again but didn't copy them in and again I was refused an extension. I'm running out of hope, my pass expires on 13 march and it's becoming very obvious I'm going to lose it because I tried to stay loyal instead of taking a refund in the beginning

See more...

I would really recommend copying them both in and make it known how unhappy you are!

[Rose89]

I've sent a lengthy email to them both today. Now I wait and see if I get a reply...

[Twentyyears]

Originally Posted by Rose89

How did this go? I tried emailing again but didn't copy them in and again I was refused an extension. I'm running out of hope, my pass expires on 13 march and it's becoming very obvious I'm going to lose it because I tried to stay loyal instead of taking a refund in the beginning

See more...

Sorry, haven’t been on here much.
I emailed the VIP pass holder line first.
They then sorted my mismatched dates from a phone call and email, old story.
I then reply emailed and asked what Mr Chapek and Disney were doing to assist overseas guests, as we were still unable to travel and use the very kind AP extension. I did say in the email I had they were kindly considering and offering some extensions to UK people.
The reply said they couldn’t do anything over email ( I believe they mean in writing!) but if I rang the VIP line they would see what they could do.
I rang at 12pm dead and got through straight away. I had a lovely lady but she was obviously going off phone a few times to speak to supervisors.
My passes were 14 days UK tickets upgraded to DVC gold annuals in Sept 2109. We travelled again in Jan 2020 but had two other trips planned for that annual pass, May and August 2020. The extension given by Disney for closures and additional month was Feb 2021.
I explained that we had already issue using our DVC and now we hadn’t been able to use the pass due to no fly. We hadn’t sought a refund as we had hoped to travel in the first instance. We explained we were now worried about our May 2021 trip, our points, and renewing in Feb 2021, as we would then only get one trip out of the renewal (Oct 2021 DVC booked)
I explained I had had an email from AP “Chuck” saying there appeared to be options for AP holders. I asked if they would consider extending to the end of May, in case we could come in May; if not able to travel then at least our renewal would cover two trips for 2021 and 2022.
In the first instance she said they wouldn’t refund as too many visits had been logged(the two trips). I explained I understood that but as the extension, which we were grateful for, couldn’t be used by overseas pass holders the extension would be a looked on with much appreciation.
In between this we chatted about the DCL cruise she lost and some other things, how we had all been affected.
She then came back and said, as a one time exception, they would extend to the end of May 2021 but it would only be for our two passes and there would be no to her extensions even if we couldn’t travel. I explained I was very grateful and this would be love, at least our renewals would then cover two trips.
I gave it a day and then was able to book park day passes for our May trip, not that I hold out much hope of going.
My tips:
Email, nicely, first.
Helps if you have something booked, I think.
Call dead on 12pm, their opening time.
Be nice on the phone and explain you heard others got extensions and might they be able to help you.
TBH I do think being DVC and having our bookings for May and Oct May have helped.
Good luck everyone.

[Dogwalker]

Does anyone have an email address to contact Disney regarding my annual pass? I am getting no response to the online form so would like to email them directly
Thanks 😊