Tui flight only cancellations

keely21 · 18 Mar 21, 07:59 AM

For anyone who was booked to fly with tui, flight only. If your flight was cancelled how have tui been? Do they just give you a refund or do they like some other airlines offer you a different date at no extra cost? I think I read that on other peoples posts?

Florida4ever · 18 Mar 21, 09:21 AM

When our Tui flight only got cancelled last year the refund was transferred straight back into our bank account within a week of cancellation email.

KSB8989 · 18 Mar 21, 05:40 PM

When our Sept 2020 flight was cancelled we were refunded within days. 👍

AL1S0N · 18 Mar 21, 08:20 PM

I've asked tui if I can amend my flight only to Florida to a package to Europe, they've said yes

**Spottywotty** · 18 Mar 21, 09:14 PM

I found them very good when we were booked with European holidays refunds very quick

Guest · 19 Mar 21, 01:11 AM

I had flight only last year. It was cancelled. They refused refund but did agree to roll it over. So I have it this year.

Would like to change it now, but no joy.

Butts1 · 19 Mar 21, 06:57 AM

Originally Posted by FamilyGWales

I had flight only last year. It was cancelled. They refused refund but did agree to roll it over. So I have it this year.

Would like to change it now, but no joy.

Why didn't you do a chargeback ?

Guest · 19 Mar 21, 09:15 AM

Originally Posted by Butts1

Why didn't you do a chargeback ?

Probably should've done. I wanted to go this year, and at that time expected to. So rolling over seemed ok.

I thought however that rolling over would be exactly that. Rolling over with existing T&C's. Instead they cancelled it and rebooked me for this year with those t&C's which are less covid friendly. Plus it counts as a new booking during the no fly period so not covered by my insurance.

Ho hum. Live and learn.

Next time I will get the money back and do the booking my way at a later date.

This was Europe not Florida flights if that makes a difference.

plastic orange · 19 Mar 21, 03:21 PM

Our flight only for last year was cancelled and refund processed very quickly. We're flight only for this year in late September for 3 weeks (booked November 2019) so hopefully it goes, or if not, the refund processed as quickly. I'll never book as far ahead again.

Pete

**Saratoska** · 19 Mar 21, 04:20 PM

Same for us they were really helpful and money was back into our account within days, we had already booked for this year hence us wanting a refund

looks like we are going to be in the same situation this year for our July booking

18 Mar 21, 09:21 AM	#2
	18 Mar 21, 09:21 AM Florida4ever Swimming at the All Star Resort
Florida4ever Swimming at the All Star Resort Join Date: Mar 15 Location: Bristol. UK	When our Tui flight only got cancelled last year the refund was transferred straight back into our bank account within a week of cancellation email. Edited at 09:26 AM.

18 Mar 21, 08:20 PM	#4
	18 Mar 21, 08:20 PM AL1S0N Dibbing with Tink
AL1S0N Dibbing with Tink Join Date: Mar 15	I've asked tui if I can amend my flight only to Florida to a package to Europe, they've said yes

19 Mar 21, 01:11 AM	#6
	19 Mar 21, 01:11 AM Guest Guest
Guest Guest	I had flight only last year. It was cancelled. They refused refund but did agree to roll it over. So I have it this year. Would like to change it now, but no joy.