Aer Lingus cancel all Manchester US flights through 30th September

[Cloverlady]

Originally Posted by Fraggle35

Can anyone who has asked for a refund would you please let me know when you receive the money. Is it supposed to be 7days?

See more...

Promised 7 days on 19th May when our flight cancelled.
Heard nothing since. No refund yet.
So, phoned again yesterday.
Told EXACTLY same thing, just given a new ref number. 3rd one now.

Was avoiding doing chargeback, but seems might as well get on with it...

[lam]

Even with the coronavirus, airlines are legally obliged to reimburse you within 7 days of cancellation/ notification of cancellation.

When my flights were cancelled last year, I didn't know this.

Even although my flights were clearly cancelled, I had opted for a voucher before I got the cancellation letter because I thought it'd be quicker.
Big Mistake it took me months to get my voucher!

GET A REFUND & if they don't give it with 7 days, DO A CHARGEBACK

[lam]

Forgot to add
IF you choose a voucher

BE CAREFUL as my Aer Lingus voucher states it is only valid for 5 years from the date of issue

Only valid in the currency of the original flights booked

AND
CANNOT be used for any partner airlines or segments OR Codeshares

SO I can only book direct flights with AL to destinations inc USA or Europe.
IF the aircraft is not operated by AL, my voucher can't be used?

SO applying the same rule in the UK, if you booked in sterling, your voucher is only valid for flights from the UK
PLUS, if you go 'indirect', the voucher WONT be accepted for any flight NOT OPERATED BY AER LINGUS ie NO CODESHARE


Maybe their rules are different for the UK. You need to check carefully before committing to a voucher.

You have to go direct with AL

[YorkshireT]

Seems Aer Lingus have Eastern Europeans working at home as their call staff. English and attitude not always that great, certainly in comparison to BA when I’ve spoken to them.

[Nazzer]

Hi, just to share, i direct mailed AL on twitter quoting my cancellation reference asking them to process it ASAP. I got an email back saying that it has been done and I should see them money back on my credit card in the next 7 days. Hopefully this goes thru. Just thought it may help other dibbers. Cheers

[YorkshireT]

Originally Posted by Nazzer

Hi, just to share, i direct mailed AL on twitter quoting my cancellation reference asking them to process it ASAP. I got an email back saying that it has been done and I should see them money back on my credit card in the next 7 days. Hopefully this goes thru. Just thought it may help other dibbers. Cheers

See more...

Just tried this and they want me to fill in forms- shouldn’t be required.

[Nazzer]

Originally Posted by YorkshireT

Just tried this and they want me to fill in forms- shouldn’t be required.

See more...

No shouldn't be needed if you already have a cancellation reference number? 🤷

[YorkshireT]

Originally Posted by Nazzer

No shouldn't be needed if you already have a cancellation reference number? 🤷

See more...

[Nazzer]

Originally Posted by YorkshireT

See more...

the support desk opens at 8am. If you call them at 7.59 and keep trying you shouldn't have to go thru much pain to start the refund process. When you get the cancellation reference number you can then drop them a DM on twitter with the ref number to try and get it progressing quicker... good luck..

[kingstefan21]

Refund officially requested online thanks for the link. Few people have posted about chargebacks so il not hold on to much hope. If the flight is back operating prior to getting my money il just take the seats back