Wamos Air - Thomas Cook Airlines plane change

[Northerndave]

All,

I fly in 5 days and got a call from TC today advising me that they have changed planes to a Wamos Air A330.

No Seatback entertainment, just screens in the ceiling of the aircraft and a 3-3-3 seat layout. As the TC layout was 2-4-2 and there are two of us going, would have almost guaranteed seats together.

What are my rights here with regard to a almost complete removal of IFE and a possible 20 year old crate flying 9 hrs across the atlantic?

[hutton5]

Oh no! I would not be happy. Hope you can sort it.

[Pootle]

Originally Posted by Northerndave

What are my rights here with regard to a almost complete removal of IFE and a possible 20 year old crate flying 9 hrs across the atlantic?

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I wouldn’t be pleased either - mainly because of the seating configuration change, but I doubt there is anything that you can do about it. Changes of aircraft are very common, and more so since the grounding of the Boeing 737 Max, and the knock on effect.

I don’t think that the age of the aircraft is an issue here. There are very strict rules about aircraft maintenance. Virgin jumbos, for instance, are very long in the tooth!

It would be nice if they made some concession for the lack of inflight entertainment though. Wishing you luck, because when Thomson changed aircraft on us years ago, we came out of it very well - but we had booked PE and there were no such seats on the substitute aircraft.

[Sew109]

Originally Posted by Northerndave

All,

I fly in 5 days and got a call from TC today advising me that they have changed planes to a Wamos Air A330.

No Seatback entertainment, just screens in the ceiling of the aircraft and a 3-3-3 seat layout. As the TC layout was 2-4-2 and there are two of us going, would have almost guaranteed seats together.

What are my rights here with regard to a almost complete removal of IFE and a possible 20 year old crate flying 9 hrs across the atlantic?

See more...

Sadly you contract is for TC to get you across the Atlantic you may have been in a slightly stronger position if yo7 had booked seats but TC can fairly argue that you don’t have assigned seats so you may well have been separated anyway.

They will also ave a clause for chang8ing aircraft for operational purposes.

I am not sure where you stand on being mis sold on the IFE as this would have been shown on the website and in the brochure I to be honest the seating would annoy men the IFE I could not care less I have an iPad and just put my own stuff on it.

If you are in PE yo7 May have hit the jackpot as they only have E and Business Economy is a 31” pitch which is the same as TC A330 and more than their 767 but if they have an additional seat on the width it must mean less width

I hope you still enjoy your holiday

[quartergill]

Could I ask what route you are on.

[Moorlandman]

Originally Posted by Northerndave

All,

I fly in 5 days and got a call from TC today advising me that they have changed planes to a Wamos Air A330.

No Seatback entertainment, just screens in the ceiling of the aircraft and a 3-3-3 seat layout. As the TC layout was 2-4-2 and there are two of us going, would have almost guaranteed seats together.

What are my rights here with regard to a almost complete removal of IFE and a possible 20 year old crate flying 9 hrs across the atlantic?

See more...

Probably the cheapest plane they could rent! There are plenty of Airbus a380’s available to rent which would easily transport people in comfort to Orlando

[NeeNeeWong]

We had this when we came home from Mexico - but we didn’t even know about it until we boarded the flight! We complained as when we booked it’s quoted Dreamliner and had the logo next to the flight times and everything on their website. Quickly enough they updated their website. But got nowhere with our complaint. Had we had known before we left we would have charged our phones and iPads as it was the most turbulent longest flight I had ever been on! Everything we had was out of battery as we left in the evening so had been drained that day. Our phones were ok but being delayed 2 hours at the airport quickly changed that and then finding we couldn’t charge them up on the plane.

Just be prepared for no charging units! Book might come in handy (again had I known I would have got one! )

[Northerndave]

Thanks all, I'm on the MAN-MCO this Thursday. It's the move from 8 to 9 seats across that is also rankling especially as the divvy call handler at Thomas Cook led with the fact that the plane has more seat width and leg room. Gonna give them a call.

[Sew109]

Also not listed on the spec sheet but according to Norwegian passengers that flew on it it has a streaming entertainment system so get the app before you get onboard, we had this on AA and it was great.

I think some of the configuration have 32” and TC only 31” however when you speak t9 them argue that you need a smaller pitch on newer planes as the seat footprint is smaller.

I think your TC seat would have Ben 18.2 and on this I can’t find the figures but guessing it’s 17-17.5

[Northerndave]

Thanks Sew, do you know if it is the Wamos app ?