Claiming a flight only refund on credit card

[BarryL]

I claimed via online chat with Lloyds this morning (available on their app, not the website)

They initially advised to go the ATOL route but when I pointed out that flight only wasn't covered by ATOL they simply asked for transaction date and amount and advised I'd have a reponse in 7 working days

[CRUELLA]

Hi I have just been paid back the money is in my account! My card is a Halifax visa debit If chargeback can be used on
credit cards too? Maybe worth a call to check .my booking was flight only no atol .
The number is (disputes) 0345 600 9180

[John]

Just a reminder for those caught up in the collapse of TC. Even if you only paid the deposit for your flight/hotel/villa via credit card, section 75 of the CCA gives you protection on the full cost of everything you paid the deposit on.

[shimmers]

Originally Posted by collybird

Can you let us know how you get on please?

I will be claiming from Tesco too but I am at work at the moment, I'm hoping it's fairly simple.

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You email: cbk@tescobank.com
Include the following information:
1. Your name
2. Your post code
3. Thomas Cook booking invoice
4. Last 4 digits of your credit card number
You should then get an automated email (mine went into spam) to say it has been received.

[collybird]

Originally Posted by shimmers

You email: cbk@tescobank.com
Include the following information:
1. Your name
2. Your post code
3. Thomas Cook booking invoice
4. Last 4 digits of your credit card number
You should then get an automated email (mine went into spam) to say it has been received.

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Thanks so much, that's that done, and now we wait.

[emmafleur]

Originally Posted by shimmers

You email: cbk@tescobank.com
Include the following information:
1. Your name
2. Your post code
3. Thomas Cook booking invoice
4. Last 4 digits of your credit card number
You should then get an automated email (mine went into spam) to say it has been received.

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Thank you! That’ll save me a lot of time. You’re a star 🌟

[Happyjo40]

Originally Posted by anneeb

I phoned and they have an automated response, you can still speak to someone but the lines are very busy. You have to go onto Barclaycard.co.uk and look at FAQ, there is a specific one there for Thomas Cook. You can download and fill in the form on your computer, or print out and fill in, you need invoice and any e tickets, Thomas cook invoice is all we have used in the past, also print out the page from Thomas Cook website stating they are insolvent. It's a freepost return, it has to be in CAPITAL letters.

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Thanks for this been trying to ring them on their dispute line.
The sixth time of trying(1 hour each time on hold) i thought i might DIBB and hey presto the answer thanks guys

[Gemini157]

I have completed Barclaycard form, printed that and my TC booking information and am sending that today.

[Happyjo40]

Originally Posted by Gemini157

I have completed Barclaycard form, printed that and my TC booking information and am sending that today.

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Me too

[bLaZeR666_uk]

Originally Posted by Disney_time

When Zoom Airlines went bust in 2008, eventually (though can't remember how many days later) the administrators sent emails to confirm that we wouldn't be getting a flight or any money back. I think we had to fill in a form on the website in the minuscule chance that we would be awarded any of our money back after their other debts were paid. We needed that email evidence to show to our bank as we had paid by debit card and we were hoping there was some protection, but sadly no. It would have cost us and extra £50 in cc fees to pay by cc, and guess how we have paid for flights ever since.

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Its even better now as they are not allowed to charge extra fees for CC