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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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27 Sep 19, 01:36 PM |
#1
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Imagineer
Join Date: Jan 05
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Quick bit of advice please
We have a holiday booked through Sunshine Holidays for May 2020 to Turkey. Obviously I no longer have flights. I’ve looked for flights myself and they don’t work for us so I want a refund or the ability to tweak my dates/hotel. I’ve just contacted them and they have said they are not cancelling any holidays for dates after 1st May 2020 as more flights will be released in the coming months! I don’t want to be in limbo for months! I want my money back so I can book a holiday now before the prices get ridiculous!
If they aren’t willing to cancel and give me a full refund am I able to contact my credit card provider for a refund? I wasn’t sure if I was allowed as the holiday is Atol protected and thought maybe it was just for holidays that aren’t protected. Thanks for any advice.
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27 Sep 19, 01:55 PM |
#2
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Imagineer
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were your flights with Thomas cook or the whole package?
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27 Sep 19, 02:02 PM |
#3
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Thread Starter
Imagineer
Join Date: Jan 05
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My flights were with TC but I believe the hotel is with someone else but it’s classed as a package and I have an atol certificate via email.
__________________
WDW Villa Jul/Aug 2005 DLP SL Jan/Feb 2006, DCR Feb 2007, Cheyenne Feb 2008, NB Nov 2009, Ibis July 2010 WDW Pop Sept 2006 WDW ASM/HRH/POP Sept 2007 free DDP WDW Regal Sun/SSR/CIAS May 2008 WDW CIAS/RPR/Cypress Pointe GV Aug 2008 WDW Highgate Park/AKV/BCV Dec 2008 WDW SSR/Pop May 2009 WDW RPR/BCV/BWV/VB/VWL/OKW/Kidani/DCL Jul/Aug 2009 WDW Dibb Villa/Regal Sun May 2010 WDW BCV/VB/DCL Oct/Nov 2010 Wedding trip! WDW SSR/Dibb Villa/VB Oct 2011 1st wedding anniversary trip! WDW OKW/VB/Peabody Aug 2013 |
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27 Sep 19, 02:06 PM |
#4
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Imagineer
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It seems unreasonable to expect you to wait potentially months for some more flights to be released (plus I’m not sure where these flights will come from?). If they can’t help you now, and you want a refund as your flights are obviously no more, then I would insist through the agent and if you get nowhere then yes I would put in a section 75 request which you can do regardless if you have atol or not.
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27 Sep 19, 02:13 PM |
#5
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Thread Starter
Imagineer
Join Date: Jan 05
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Thank you very much for the information. We also think it’s unreasonable and I’m unaware of a UK carrier that doesn’t have flights out for May by now! I am even happy to rebook with them with a tweak of dates/hotel which actually costs more so I don’t know why they are being difficult 🤷🏻
Edited at 02:17 PM. |
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27 Sep 19, 03:52 PM |
#6
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Imagineer
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Yes I can’t see more flights being added personally. Problem is, agents are just trying to cling to their bookings since the Thomas cook collapse so they are probably just biding their time in the hope you will stick with the booking in some form.
But you are completely within your rights to apply for a refund, if they don’t want to alter your booking to accommodate. |
28 Sep 19, 05:38 PM |
#7
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Thread Starter
Imagineer
Join Date: Jan 05
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Well they got back to me when I said I wasn’t happy waiting months as I want to rebook now before flights go up even more. They have basically just repeated what they said about more flights being released in the coming months! So frustrating!
__________________
WDW Villa Jul/Aug 2005 DLP SL Jan/Feb 2006, DCR Feb 2007, Cheyenne Feb 2008, NB Nov 2009, Ibis July 2010 WDW Pop Sept 2006 WDW ASM/HRH/POP Sept 2007 free DDP WDW Regal Sun/SSR/CIAS May 2008 WDW CIAS/RPR/Cypress Pointe GV Aug 2008 WDW Highgate Park/AKV/BCV Dec 2008 WDW SSR/Pop May 2009 WDW RPR/BCV/BWV/VB/VWL/OKW/Kidani/DCL Jul/Aug 2009 WDW Dibb Villa/Regal Sun May 2010 WDW BCV/VB/DCL Oct/Nov 2010 Wedding trip! WDW SSR/Dibb Villa/VB Oct 2011 1st wedding anniversary trip! WDW OKW/VB/Peabody Aug 2013 |
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28 Sep 19, 06:06 PM |
#8
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Imagineer
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Did you ask them where these magical flights are going to appear from?
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28 Sep 19, 07:19 PM |
#9
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Thread Starter
Imagineer
Join Date: Jan 05
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I have asked and also told them I am not prepared to wait! Been ignored so far! Just going to contact the credit card provider tomorrow and won’t be rebooking with them so they have lost out.
__________________
WDW Villa Jul/Aug 2005 DLP SL Jan/Feb 2006, DCR Feb 2007, Cheyenne Feb 2008, NB Nov 2009, Ibis July 2010 WDW Pop Sept 2006 WDW ASM/HRH/POP Sept 2007 free DDP WDW Regal Sun/SSR/CIAS May 2008 WDW CIAS/RPR/Cypress Pointe GV Aug 2008 WDW Highgate Park/AKV/BCV Dec 2008 WDW SSR/Pop May 2009 WDW RPR/BCV/BWV/VB/VWL/OKW/Kidani/DCL Jul/Aug 2009 WDW Dibb Villa/Regal Sun May 2010 WDW BCV/VB/DCL Oct/Nov 2010 Wedding trip! WDW SSR/Dibb Villa/VB Oct 2011 1st wedding anniversary trip! WDW OKW/VB/Peabody Aug 2013 |
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28 Sep 19, 07:59 PM |
#10
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Imagineer
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