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Old 30 Nov 19, 06:39 PM  
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minimum77
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Klook Sea World ticket not correct
I've received my Seaworld voucher from Klook. It's supposed to be valid for 14 days. My voucher says I only have 3 visits. If I put a screenshot can anyone advise me. It also has dates of May 17th - 19th whick is no good as we are in Universal that day.

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Old 30 Nov 19, 06:40 PM  
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minimum77
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This is what it should be

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Edited at 06:42 PM.
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Old 30 Nov 19, 07:58 PM  
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Klook
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Hi there, sorry for this, can you send us a DM with your booking reference and we can get this sorted for you.
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Old 30 Nov 19, 07:59 PM  
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minimum77
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Thanks. I've sent a message.
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Old 2 Dec 19, 06:46 PM  
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minimum77
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Originally Posted by Klook View Post
Hi there, sorry for this, can you send us a DM with your booking reference and we can get this sorted for you.
Hi I received your message about the correct SeaWorld tickets to be sent to me by today but not received them. I've also sent a DM. Can you look into this for me please.
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Old 2 Dec 19, 07:22 PM  
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Originally Posted by minimum77 View Post
Thanks. I've sent a message.
Oh dear Minimum 77, I know it's been a busy weekend but you'd have thought they could have sorted this out for you by now.
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Old 2 Dec 19, 07:47 PM  
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Originally Posted by Ivegottadream View Post
Oh dear Minimum 77, I know it's been a busy weekend but you'd have thought they could have sorted this out for you by now.
Hopefully it'll get sorted soon. My Universal tickets are fine, just the Seaworld. I don't go until May but is on credit card which is going to have to be paid in a few weeks.
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Old 4 Dec 19, 09:12 AM  
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eaglesrest
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Have you received your corrected SeaWorld tickets as yet?

I have not despite raising a support case.
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Old 4 Dec 19, 10:36 AM  
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Originally Posted by eaglesrest View Post
Have you received your corrected SeaWorld tickets as yet?

I have not despite raising a support case.
No. I got a message from klook on here saying it would be sent Monday, I then sent another DM which klook replied saying someone else is dealing with it now. The only person who has replied to me is the klook rep on here. How did you contact them? I'll put any updates on here if I hear anything.
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Old 4 Dec 19, 11:34 AM  
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eaglesrest
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I did it from within the app. Go into the seaworld part of the booking and choose contact Klook.

I suspect they have a problem with their supplier. Will let you know if I hear anything
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