how long for ticket delivery

[Pebblesuk]

hi, we ordered some universal tickets direct from universal over the phone, it is now nearly 3 weeks since ordering and tickets have not shown up. Has anyone any experience of dly time on tickets, just wondering if i should contact them or not. thanks

[TH1]

If I were you, I'd phone them now. I ordered tickets from Universal online and, some three weeks later, they had not arrived (although they were shown on my credit card!). I phoned Universal and was told that their computer was showing that I had paid for them but not that they had been sent. I telephoned on a Monday night and was told to call back if I hadn't received them by the following Tuesday. They arrived on the Thursday by International Registered Post.

[Maggiemae]

Give them a call, they seem a bit shambolic, but our tickets arrived just over a week after we ordered them.

[Pebblesuk]

thanks, have given them a ring and have been told they were sent surface mail and to ring back next week if they have not turned up

[Guest]

Originally Posted by Pebblesuk

thanks, have given them a ring and have been told they were sent surface mail and to ring back next week if they have not turned up

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They wouldn't have sent them surface, it can take up to 3 months for a parcel to arrive if sent by surface mail.
Also they won't be insured.

[highlander447]

Hi they do send them surface(but its actually airmail as its not sent via spcl courier they consider that surface mail) and u are right they aint insured took 2 weeks for ours to arrive

[Guest]

we ordered ours from universal - had to phone them because of problems with the website and international transactions but they posted them for free and they arrived 2 days ago - might be worth ringing them just in case.

Ours were just sent surface mail and the postal date was 30th January.

[Guest]

I have recieved a letter confirming my order saying that my tickets would follow but still havent recieved them been waiting 3 weeks too.

[Guest]

Originally Posted by alycat

I have recieved a letter confirming my order saying that my tickets would follow but still havent recieved them been waiting 3 weeks too.

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We recieved our confirmation letter the same day as the tickets - it seems luck of the draw

[Tinker and Hook]

I would give them a ring.We ordered ours over the phone and delivery took about 12days.The confirmation followed a few days later.