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19 Mar 20, 12:04 AM |
#1
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VIP Dibber
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Great refund service from Premier Inn!
We are in the process of cancelling our USA vacation and being DIY, we have a fair amount of admin to do.
One thing we had written off in our heads were a number of Premier Inn bookings that were at the non flex rate and thus unrefundable... 2 rooms in Salisbury 2 rooms at Chertsey 2 rooms at LHR going out. 1 room at LHR coming home. Following an email tonight, I was able to cancel all 7 rooms with full refunds despite terms and conditions to the contrary. Great service, Premier Inn and you now have a very loyal customer. (You already did anyway). It’s what a company does when things go wrong that is more important than when things go as planned. I am watching things very carefully in the coming weeks and this will impact on who I buy/book things from in the future. Several very major players have been struck from my ‘approved list’ including one fronted by a tax exile with a beard.
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2005 onwards.. lots of times! Index of all my Trip and Pretrip reports..https://www.thedibb.co.uk/forums/sho...6#post15662196 Edited at 09:22 AM. |
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19 Mar 20, 12:13 AM |
#2
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VIP Dibber
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Glad they've been so good.
That was our experience too a few years ago when we were unable to make our stay. As you say, things like that really make you feel loyal to a brand. I hope the rest of your admin goes well.
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tocpe Edited at 12:14 AM. |
19 Mar 20, 08:11 AM |
#3
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slightly serious Dibber
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We’ve just cancelled our Easter New York trip. Still waiting for VA to cancel flights so no refund yet and the only other thing is the parking at Manchester Airport kept £7.50 for cancelling (it was in the t and c so I’m not complaining!)
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19 Mar 20, 08:17 AM |
#4
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Guest
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Yes, I had written off six different premier Inn stays in the next few weeks as I had non-flex tickets but got the email too and was able to cancel the lot. Very happy.
This is a step up from their previous offer I had seen referenced on here about being able to shift the stays to another date. It currently applies to stays between the 19th March and 31st May 2020. premierinn/gb/en/covid-19.html |
19 Mar 20, 08:56 AM |
#5
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Imagineer
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I too have had a refund didn't expect one as a non flex ticket good business move they've secured my business in the future
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19 Mar 20, 09:02 AM |
#6
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Imagineer
Join Date: Jun 09
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I’ve had it too, was tempted to still go and have a night away!
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19 Mar 20, 09:08 AM |
#7
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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I suspect I am like others and filing away for future decision making these big Companies who are looking after their customers.
All credit to Premier Inn plus all the others who are taking this stance. They will reap back the fact they have looked after their customers many time over.
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
19 Mar 20, 09:55 AM |
#8
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Imagineer
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I did the same yesterday for our Easter trip to London, I just really hope the train company decide to change their rules. I can currently exchange but who knows when for, I would just like a refund. If they do lock down London I do hope they will do a full refund.
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Natalie Xx Don't wait for the Storm to Pass, Learn to Dance in the Rain.. |
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19 Mar 20, 10:01 AM |
#9
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Imagineer
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I’ve been impressed too! We had a booking next month for a wedding that has now been moved to September...I’ve amended our booking and the night in September was actually cheaper than the rate I’d already paid so they refunded the difference also! Totally wasn’t expecting that one.
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May 2016 - Coronado Springs, Royal Pacific Resort & Animal Kingdom Kidani May 2010 - Pop! & Royal Pacific Resort October 2003 - Enclave Suites, I Drive |
19 Mar 20, 10:55 AM |
#10
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Proud to wear my Ears
Join Date: Jan 13
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