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19 Mar 20, 03:04 PM |
#11
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Imagineer
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I’ve got 6 rooms booked for my fiancé’s stag that is now being cancelled. Thought we’d lost all the money but I’m so pleased to have that email from them! Just need easyJet to sort themselves out now!
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19 Mar 20, 03:09 PM |
#12
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Imagineer
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We have a first class family ticket, they say it is exchange only but I have to rebook and then they will refund the original. This all has to be done before my travel date. Despite them shutting down the First class lounges and plates/cutlery etc which the lounge was part of the reason I booked. We still cannot have a refund at this point.
My booking isn't even on my account for some reason, it has never shown there despite my confirmation directing me to view it online.
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Natalie Xx Don't wait for the Storm to Pass, Learn to Dance in the Rain.. |
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19 Mar 20, 05:24 PM |
#13
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Imagineer
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Yeah, good on them...
We were due in Leeds next weekend for a beer festival, thats obviously been cancelled... cancelled my PI room today and told a full refund is on its way |
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19 Mar 20, 05:27 PM |
#14
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Apprentice Imagineer
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Add Hilton to the list too.
We were supposed to be staying in Hilton Paddington Saturday and Sunday nights. The show we were supposed to be seeing cancelled at 15:30 on Friday. I'd seen the email saying all non-refundable bookings "can be changed or cancelled at no charge up to 24 hours before your scheduled arrival". With a 3pm check in time, I thought we'd be within the 24 hours and so would not be eligible, but they said no problem, refund within 2-4 weeks. I had it on the Monday. My sister-in-law had the Friday night booked as well and was on the train to London so it was too late to cancel. She asked at front desk could she cancel the Sunday night. They said no refund, but could change if from cheapest room for 3 nights to upgraded executive room and breakfast for 2 nights, so she was happy with that. |
19 Mar 20, 05:53 PM |
#15
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Imagineer
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I just sent a message back to praise such good customer service 😊. Got a full refund on a non flex room that we should have stayed in on Tuesday.
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19 Mar 20, 05:57 PM |
#16
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Proud to wear my Ears
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On a similar note Trainline are also offering full refunds.
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:stitch |
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19 Mar 20, 08:28 PM |
#17
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Imagineer
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HI, could I ask when you did this?
I also had a room booked for Tuesday. I had an initial email saying I could rebook any room and get a partial refund, but at the moment I don't have a need to rebook one. I then got the full refund being given email yesterday, but as it was sent after I should have used the room I didn't think Id be able to get anything back. I have sent them a message asking but obviously they will be inundated at the moment. |
19 Mar 20, 09:33 PM |
#18
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Imagineer
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I too got the email. So pleased as not sure what dates I will need to rebook for future.. Not sure if I will cancel for 2 weeks time but looking likely...will definitely be using premier inn again in the future though. Well done premier inn, that's the way to get loyal customers 👍
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20 Mar 20, 10:35 AM |
#19
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Imagineer
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Dd works for PI, they are so quiet, but at least they haven't paid off staff. Xx
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20 Mar 20, 10:45 AM |
#20
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VIP Dibber
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