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TV and Film This forum is for those DIBB members that want to discuss TV and Films. |
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27 Mar 20, 02:46 PM |
#11
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Imagineer
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Received a credit (not refund) for March a few weeks back.
BT told me to contact them again about April. This was before Sky Pause was announced. BT are now difficult to contact directly. Possibly they have a call centre in India ? If so it will have closed with no home working option. I'm going to keep trying by phone as everything else BT do is useless. I wouldn't normally cancel a direct debit and certainly not suggesting anybody should, but I'm not paying for BT Sport and HD (ridiculous rip off anyway, as is Sky HD tbf) whilst there is no sport. |
27 Mar 20, 06:12 PM |
#12
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Thread Starter
VIP Dibber
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Exactly what I am thinking, if I cancel surely they would contact me?
Have you tried the community forum?
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Marriott Motel, IDrive 1991, Davenport 2009, Windsor Palms 2010, 2012, Windsor Palms/RPR 2014, Windsor Palms, RPR, HRH 2016, Anna Maria, RPR, HRH & Windsor Palms 2018, Miami, Orlando, Anna Maria & Naples 2019. Orlando/HRH Easter 2022 & Miami/Orlando/RPR/Anna Maria/Naples 2022, Orlando 2023, Exploring Tampa 2024, Family relaxation at Anna Maria 2024 |
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27 Mar 20, 06:52 PM |
#13
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Imagineer
Join Date: Apr 10
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27 Mar 20, 06:55 PM |
#14
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Imagineer
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27 Mar 20, 09:10 PM |
#15
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Imagineer
Join Date: Aug 18
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My Bt sports wasn’t paused but have got a credit for that particular month.
When I was speaking to them it seemed that it depends on what package you have. If you are on the new packages you can change once every 30 days- this is what I’m on and I will be able to remove the sports next month. I assume that if I were viewing it on a sky box then as that’s a different process. It’s all unprecedented. I was glad to get my one month refund and then have to call back. Was better than my gym membership that cost us £70 for the month that I cannot get back! |
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27 Mar 20, 09:16 PM |
#16
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Very Serious Dibber
Join Date: Jan 13
Location: Suffolk
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It's BT! What did you expect?
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27 Mar 20, 09:51 PM |
#17
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Surfing at Typhoon Lagoon
Join Date: Jun 14
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I work for BT business (not residential so cant help with tv packages) but right now every department is under pressure to keep key worker businesses up and running, some call centres are closed too or running at low staff so please be patient that your query will be resolved but its not priority!
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27 Mar 20, 10:00 PM |
#18
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Imagineer
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I believe an ‘offer’ or option will be announced very soon, hopefully easy to take up the option once announced
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27 Mar 20, 10:11 PM |
#19
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Imagineer
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Good point about variable BT packages.
Mine is paid directly to BT for access via Sky. One of the older type contracts. I think next time I'll pay for MotoGP on the MotoGP website instead. For a communications company BT are not very good at communications for their subscribers. |
27 Mar 20, 10:15 PM |
#20
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Imagineer
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