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Unread 12 Jun 19, 12:15 PM  
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#1
Silver Arrow
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Just tried to link my tickets which were brought from Virgin to MDE and was having the same errors that a lot of people seem to be having, (saying incorrect reference number etc... ).

I got on to Virgin to sort it out and after about a week of email traffic they have come back this morning and told me I cant link my tickets until 32 days before my departure (staying offsite so only 30 day FastPass).

Has anyone else ever been told this? Personally I think theyre fobbing me off
A bit surprising as everyone I have spoken to in the Virgin Holidays store has just come back from Orlando 🤥
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Unread 12 Jun 19, 01:44 PM  
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Gipsy 4
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Thats correct. VH wont release tickets until 30 days before unless you have Disney hotel booked with them too.
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Unread 12 Jun 19, 02:17 PM  
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Weddingnyc
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Yep, we had the same last time - and will be linking at 32ish days soon ready for fast passes (also staying off site)
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Unread 12 Jun 19, 03:10 PM  
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#4
Silver Arrow
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Thanks for the replies.
Is it the same if I got the tickets from somewhere else and can I cancel my Virgin ones?
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Unread 12 Jun 19, 03:21 PM  
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lyn1
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Originally Posted by Silver Arrow View Post
Thanks for the replies.
Is it the same if I got the tickets from somewhere else and can I cancel my Virgin ones?
If you get the tickets from somewhere else I think you can link them straight away, but maybe someone can confirm this or correct me if I am wrong.

Not sure whether you can cancel the Virgin tickets you will have to contact them to find out.

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Unread 12 Jun 19, 04:05 PM  
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#6
Silver Arrow
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So am I right in saying that had I heeled the tickets through Disney directly or a 3rd party, I would have my ticket number now and be able to link them?
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Unread 12 Jun 19, 04:20 PM  
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Claudette
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Originally Posted by Silver Arrow View Post
So am I right in saying that had I heeled the tickets through Disney directly or a 3rd party, I would have my ticket number now and be able to link them?
If you had bought from Disney, yes they would be linked up soon after purchasing. If you bought from a third party, well it would depend who that is, Virgin are obviously a third party other travel agents might be the same. I don't know about ticket agents, I have only bought Universal tickets from one of those, but I didn't get them until shortly before travel (which didn't matter for Universal).
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Unread 12 Jun 19, 04:20 PM  
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Originally Posted by Silver Arrow View Post
So am I right in saying that had I heeled the tickets through Disney directly or a 3rd party, I would have my ticket number now and be able to link them?
As far as I know as soon as you have the ticket from one of the ticket companies in the yellow banner at the top of the page, or another ticket company such as themeparktickets.co.uk [to name one], you can scratch the panel at the back of the ticket and link the number to your MDE account straight away. If you had an email from Disney with a reference number you should be able to link it to your MDE account straight away.
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Edited at 04:40 PM.
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