MDE has linked, but hotel is wrong

[zdickens]

Originally Posted by Adultdisneyfan

It would be nice for VH to tell us something.

Surely they would save a lot of time by being upfront. Crumbs I am no IT expert but even I could extract email addresses from the list and send a bulk email out.

Come on VH how hard is it to communicate with your customers?

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Like you say, how hard is it for them to contact everyone. If not, then at least the agents should be informed better. VH just need to be upfront with everyone affected.

[thingy003]

this is heartbreaking to read all of these posts in this thread. We are going in Oct 19 and staying at POFQ but booked directly with Disney. I didn't even bother looking at VH as they have always been far too expensive when I have looked for quotes before.
I sincerely hope that you all get this sorted out and you get the hotel you wanted and booked.
I look forward to unkowingly seeing you all out there.

[Mccrea]

Originally Posted by disney_daddy

awful from Virgin if true, but remember everyone including Disney UK offered dates for oct onwards upon launch of the offer its only recently these was pulled and they no mention of any booking restrictions apart from the norm on the Disney site either to get free dining. Personally (I know I in a minority here) I see a botched launch of the offer and miscommunication from Disney US to its UK agents its the only thing in my mind that explains why dates was pulled mid offer and hotels offering the free dining too. Virgin have acted the slowest so made things worse for themselves.

Its looking more likely anyway that Free dining wont be returning after this year or be even diluted maybe nothing at a value, 1QS credit at a moderate etc.

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Agreed, and personally I wouldn’t have much faith in some remote call centre agent at Disney having the true story here.. the equivalent of ‘a bus driver at Disney told me..’ I appreciate the poster was just doing it to be helpful though.

[Mccrea]

Originally Posted by Adultdisneyfan

I agree we have no idea what contracts exist however if Disney have reneged on their contract with VH then VH would be saying so I am sure.

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And commit business suicide? Disney would shut them down.

I do sincerely hope though that you and your wife get your holiday without all of this stress..

[traceyt]

I dont think that disney have reneged on any contract. I think its more a case of virgin being allocated a certain number of rooms by disney but booking way beyond this. Probably in other years disney have said "no problem, heres another 100 rooms", however this year virgin gave been told no more available, probably due to the rumoured sw launch.

[Kat11]

Originally Posted by thingy003

this is heartbreaking to read all of these posts in this thread. We are going in Oct 19 and staying at POFQ but booked directly with Disney. I didn't even bother looking at VH as they have always been far too expensive when I have looked for quotes before.
I sincerely hope that you all get this sorted out and you get the hotel you wanted and booked.
I look forward to unkowingly seeing you all out there.

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Have you been able to link your reservation? We have also booked FQ through Disney direct. Not tried to link yet as I don’t want it messing up our Oct trip. But hoping it links ok later?
Kat

[Andybear]

Originally Posted by Kat11

Have you been able to link your reservation? We have also booked FQ through Disney direct. Not tried to link yet as I don’t want it messing up our Oct trip. But hoping it links ok later?
Kat

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Hi. You don't need to worry about linking next year's booking on MDE messing up this year's trip. I'm going this September and next September. I recently linked next September's on there and they're both showing I've booked ADRs and fast passes for this September's trip without any problems.

[disney_daddy]

Originally Posted by traceyt

I dont think that disney have reneged on any contract. I think its more a case of virgin being allocated a certain number of rooms by disney but booking way beyond this. Probably in other years disney have said "no problem, heres another 100 rooms", however this year virgin gave been told no more available, probably due to the rumoured sw launch.

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I would agree if it was only Virgin that removed allocated rooms mid offer but it was every UK travel agent including Disney UK that did so but rooms and resorts are still fully available for oct 2019 on the USA Disney site, Virgin have been and still are useless sorting this out I myself am affected with my virgin booking but I dont believe its 100% there fault and Disney did move the goal posts mid offer somewhat so they can charge domestic customers full rack room rates for star wars land, just my opinion.

[thingy003]

Originally Posted by Kat11

Have you been able to link your reservation? We have also booked FQ through Disney direct. Not tried to link yet as I don’t want it messing up our Oct trip. But hoping it links ok later?
Kat

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Hi Kat, our linked on MDE about a week ago and everything seems to be as it should be.

[Fancealot]

Originally Posted by thingy003

Hi Kat, our linked on MDE about a week ago and everything seems to be as it should be.

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Might be a chance of finding out soon if that disney booking linked approx 463 days to go and i'm on 472 but with Virgin probably not going to hear for ages, ah well back to checking 3 times per day lol