Car Hire through Virgin Holidays

[Tinker's Mum]

Our villa and flights have been rescheduled to next July, so this is the last thing we need to do

[Grandee]

Have today (44th day of the original 45 they said to wait for a refund) received a message from VH telling me that they didn't know when I would received a refund, but I could reschedule the care hire with no change fee! How kind. Credit card refund paperwork has been submitted.

[Mr Tom Morrow]

Originally Posted by Grandee

Have today (44th day of the original 45 they said to wait for a refund) received a message from VH telling me that they didn't know when I would received a refund, but I could reschedule the care hire with no change fee! How kind. Credit card refund paperwork has been submitted.

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I don't blame you. Best of luck

Today I am starting the chargeback process for our cancelled May flights with VA. My patience has reached the end of the road.

[Grandee]

Originally Posted by Mr Tom Morrow

I don't blame you. Best of luck

Today I am starting the chargeback process for our cancelled May flights with VA. My patience has reached the end of the road.

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That's next Tom, my flights were Apr/May and have been advised by Virgin on 16 Apr that a refund request was in the pipeline. Should I wait for the outcome of my car hire claim first though?

[Steve Florida]

Originally Posted by AliBelle

Hi - has anyone got the text number? We are trying to amend our booking and can not find out how to get in touch with them. Website says ring a telephone number but then they are only with people with bookings in the next 72 hours 😡😡

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I am also trying to get hold of the text number for Virgin to cancel my car hire. Can anyone help me as I can't seem to find it?

[Mr Tom Morrow]

Originally Posted by Grandee

That's next Tom, my flights were Apr/May and have been advised by Virgin on 16 Apr that a refund request was in the pipeline. Should I wait for the outcome of my car hire claim first though?

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Sorry, I was on the phone to the Credit Card people. I have no faith with Virgins response to refund in 90+ days hence I am going with a chargeback.

If I was you I would also go chargeback for the car and the flights at the same time.

[Grandee]

Thanks for that. Form completed and associated paperwork winging its way to Credit Card supplier

[Antsp]

On hold to Halifax credit card services, at the moment I’ve been on for 2 hours 5 mins

[Grandee]

Luckily (for me that is) Tesco Bank have a dispute claim form on their website. Download, complete, attach evidence and email it all back.

[Antsp]

Just finished call with Halifax, money back within 3 days