Help needed - contact Virgin Holidays to Cancel Car Hire

[Maindrain]

Just been over to Trustpilot and had a look at Virgin Holidays, I'm positive they are going to go under.

Some people have been waiting to get back thousands of pounds from cancelled holidays in March and April.

I will contact my credit card company today and see how that goes. It really is terrible how they are treating their customers, and holding onto every penny they can.

[Antsp]

Definitely don’t think Virgin will survive this pandemic. I’m starting on the credit card section 75 refund

[eaglesrest]

Originally Posted by Antsp

Definitely don’t think Virgin will survive this pandemic. I’m starting on the credit card section 75 refund

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Let us know how you get on.

Have you requested a refund and been given a timescale? The CC companies usually ask you to wait until the refund period has passed.

I think that the recent measures that VA have taken is a positive sign, and will give them a better chance for survival.

[Antsp]

Mine is car hire, just had a refund on my credit card for a cancelled flight, taken over 10 calls and hours on hold.

[eaglesrest]

Originally Posted by Antsp

Mine is car hire, just had a refund on my credit card for a cancelled flight, taken over 10 calls and hours on hold.

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Is it car hire booked via VA travelplus? My mate has the same.

You did well to get a flight refund. Was that VA?

[Antsp]

No, Tap Portugal, airline didn’t want to know, got it through credit card

[Radel]

Anyone had any joy getting through to Virgin regrading car hire. I used the number Andy suggested but no reply a week later

[eaglesrest]

Well my mate was finally able to cancel his VA T+ car hire with VH.

Only took a dozen emails, whatsapp messages, calls, a resolver case and an email to the CEO. No refund as yet, but at least he has the documentation to show to the CC company/insurance if need be.

I cancelled our Expedia car hire with a single click and now have the refund 10 days later. Will rebook if we fly but not with VA. Too much aggro

[YorkshireT]

Originally Posted by Radel

Anyone had any joy getting through to Virgin regrading car hire. I used the number Andy suggested but no reply a week later

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Go the chargeback route, worked for me immediately.