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Old 6 Sep 21, 10:56 AM  
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#1
alenesmum
Trying for More Ears
 
Join Date: Jul 13
Location: Isle of lewis
TUI Refunds

Hi All.
How long have you had to wait for your TUI Package holiday refund? So far I have had 6 cancellation emails and one call, but no money. I have DM'd them on twitter for those who will say to contact them. Just impatient.
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Old 6 Sep 21, 03:02 PM  
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#2
lelly
A Guest at All-Stars
 
Join Date: Jul 21
My cancellation email said if I didn’t want to rebook with an incentive then I just had to wait 2 weeks for the holiday to be cancelled automatically and I would receive my refund the same way I paid. However I received a phone call a few days later from TUI just to let me know my options. I told the lovely lady on the phone I’d like the refund and she processed it there and then. I paid via two different options. The PayPal payments went back almost immediately but my visa debit card payments took around 5 working days. I would suggest giving them a call if you haven’t heard anything yet.
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Old 6 Sep 21, 05:20 PM  
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#3
alenesmum
Thread Starter
Trying for More Ears
 
Join Date: Jul 13
Location: Isle of lewis
Thank you for replying. They have said the small amount on CC has been refunded but the £5k cash I to wait up to 28 days! 😒
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Old 6 Sep 21, 05:30 PM  
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#4
lelly
A Guest at All-Stars
 
Join Date: Jul 21
That’s a long wait. I hope it’s sooner for you.
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Old 6 Sep 21, 07:20 PM  
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#5
collybird
Imagineer
 
Join Date: Oct 11
Location: Dundee
We had our refund exactly 7 days after cancellation.
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