Anyone had their Vroom cancelled?

[lpd222]

With less than 3 weeks to our holiday Virgin have decided to tell us they have over booked the Vroom so have cancelled our booking.

They have tried to accommodate us in another lounge but they are all full.

So sorry, we'll pay you £58.50 end of story.

I'm pretty miffed to be honest - has anyone else had this?

[sully301]

Originally Posted by lpd222

With less than 3 weeks to our holiday Virgin have decided to tell us they have over booked the Vroom so have cancelled our booking.

They have tried to accommodate us in another lounge but they are all full.

So sorry, we'll pay you £58.50 end of story.

I'm pretty miffed to be honest - has anyone else had this?

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so would i be and i'd be ringing up to tell them that. If you cancelled part of your holiday ten they'd be charging you more than that!

[lpd222]

I have spoken to a very rude woman at the call center & have also written to the MD direct. The reply was basically tough - have a great holiday.

[Trebor1]

Originally Posted by lpd222

I have spoken to a very rude woman at the call center & have also written to the MD direct. The reply was basically tough - have a great holiday.

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Ask who to contact to raise a formal complaint. You may find you could get a bit more compensation

[lpd222]

I went to the MD & have responded to him referring to point 10 of their T&Cs.
I’m not expecting much, but I’ll be a bit of a nuisance to them for a bit 😂😂

[sully301]

Originally Posted by lpd222

I have spoken to a very rude woman at the call center & have also written to the MD direct. The reply was basically tough - have a great holiday.

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nice! well maybe next time someone else will get your business. I'm sure you'll have a lovely holiday though

[lpd222]

Originally Posted by sully301

nice! well maybe next time someone else will get your business. I'm sure you'll have a lovely holiday though

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Thanks Sully - I’m sure we will 😘

[allymc316]

Your already onto the MD so that’s the right place to be dealing with.

I would tell them -

When we booked our holiday we specified that the VRoom was to be included as part of our package. This is a really important part of the holiday to us as it allows us to get prepared for our flight. Any changes to this part of our holiday will have a detrimental affect on our ability to enjoy the holiday we booked, paid for and which you were contracted to provide.

Should you now fail to provide all elements of the agreed contract and unless we can come to an amicable solution then I will be taking this matter to county court for breach of contract and as a consequential loss for such a breach I will also be claiming loss of enjoyment to our holiday as I have explained how important this is. You have already admitted it is your fault for overbooking so it will be very easy for me to prove in court. You have to understand it is not just about the monetary value, a holiday is about relaxing and having fun, all of which you are ruining for us.

This is a once in a lifetime trip for which you are making us feel very nervous for what other aspects of our holiday you plan not to provide. This again is affecting our ability to look forward to this holiday.

I ask you reinvoke our v room access and the matter will be settled. Failure to do so will result in the above action. I am also making you aware I will be claiming for my time and all costs in any action brought against Virgin Holidays.

For avoidance of doubt treat this email as a LETTER BEFORE ACTION. You have 14 days to comply after which legal action will be taking without any further notice to you.

Regards



Now you could force their hand and claim your cancelling due to the change but it depends how far your willing to push it. It’s their error not yours! Any way they would not like it if you wanted to make changes so hit them hard.

Good luck with it and keep us posted

[Andybear]

Originally Posted by allymc316

Your already onto the MD so that’s the right place to be dealing with.

I would tell them -

When we booked our holiday we specified that the VRoom was to be included as part of our package. This is a really important part of the holiday to us as it allows us to get prepared for our flight. Any changes to this part of our holiday will have a detrimental affect on our ability to enjoy the holiday we booked, paid for and which you were contracted to provide.

Should you now fail to provide all elements of the agreed contract and unless we can come to an amicable solution then I will be taking this matter to county court for breach of contract and as a consequential loss for such a breach I will also be claiming loss of enjoyment to our holiday as I have explained how important this is. You have already admitted it is your fault for overbooking so it will be very easy for me to prove in court. You have to understand it is not just about the monetary value, a holiday is about relaxing and having fun, all of which you are ruining for us.

This is a once in a lifetime trip for which you are making us feel very nervous for what other aspects of our holiday you plan not to provide. This again is affecting our ability to look forward to this holiday.

I ask you reinvoke our v room access and the matter will be settled. Failure to do so will result in the above action. I am also making you aware I will be claiming for my time and all costs in any action brought against Virgin Holidays.

For avoidance of doubt treat this email as a LETTER BEFORE ACTION. You have 14 days to comply after which legal action will be taking without any further notice to you.

Regards



Now you could force their hand and claim your cancelling due to the change but it depends how far your willing to push it. It’s their error not yours! Any way they would not like it if you wanted to make changes so hit them hard.

Good luck with it and keep us posted

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I think this is way too extreme for the cancellation of a lounge and I suspect whoever reads it will laugh - I certainly did. How can not spending a couple of hours in a lounge be detrimental to the enjoyment of the holiday?

[legallyblonde]

Originally Posted by allymc316

Your already onto the MD so that’s the right place to be dealing with.

I would tell them -

When we booked our holiday we specified that the VRoom was to be included as part of our package. This is a really important part of the holiday to us as it allows us to get prepared for our flight. Any changes to this part of our holiday will have a detrimental affect on our ability to enjoy the holiday we booked, paid for and which you were contracted to provide.

Should you now fail to provide all elements of the agreed contract and unless we can come to an amicable solution then I will be taking this matter to county court for breach of contract and as a consequential loss for such a breach I will also be claiming loss of enjoyment to our holiday as I have explained how important this is. You have already admitted it is your fault for overbooking so it will be very easy for me to prove in court. You have to understand it is not just about the monetary value, a holiday is about relaxing and having fun, all of which you are ruining for us.

This is a once in a lifetime trip for which you are making us feel very nervous for what other aspects of our holiday you plan not to provide. This again is affecting our ability to look forward to this holiday.

I ask you reinvoke our v room access and the matter will be settled. Failure to do so will result in the above action. I am also making you aware I will be claiming for my time and all costs in any action brought against Virgin Holidays.

For avoidance of doubt treat this email as a LETTER BEFORE ACTION. You have 14 days to comply after which legal action will be taking without any further notice to you.

Regards



Now you could force their hand and claim your cancelling due to the change but it depends how far your willing to push it. It’s their error not yours! Any way they would not like it if you wanted to make changes so hit them hard.

Good luck with it and keep us posted

See more...

Wow, talk about an over-reaction! They made a mistake and they have remedied it by giving a refund. Any court would likely be angry at anyone wasting their time with such a trivial issue. OP I’m sorry this has happened, and I too would be a little annoyed, but issue a county court claim , come on ... let’s put this into perspective! It’s hardly a huge part of the holiday and I’m sure you’ll still have a fab time regardless!