VA Bubble Refund

[salmon70]

Wow VA really are a slippery bunch. I’m going to contact them one last time via WhatsApp and if I get the same old chestnut, I will contact my credit card company. Only problem I may encounter is that I booked the seats over the phone with a travel advisor and I never had confirmation come through. I told her this while I was on the phone and she said it didn’t matter as my seats were showing at their end. I can see on my credit card statement that I did pay for them but I can’t see that they even sent me an email just a notification in my booking when I logged on. I hope I don’t have a fight on my hands to get my money back 😡.

[carted]

Were due to fly on 1st Dec ( still hoping) but obvs not on 747, I've been told my 120 days are up on 23rd September, so hopefully hear by then re Seat upgrades. I contacted the exec office email to get details

[eggsRspecial]

Was told in May by VA via WhatsApp our bubble refund would take up to 120 days which is up on 2nd September. Will see what happens then!

[Leemcd]

I got tired of waiting for my refund, contacted credit card company and did a charge back. I had it back to me within a week!

[Hil]

Can anyone confirm whether you do have to actively request a refund for bubble / exit row / ELR seat payments?

I had previously read that this would happen automatically once the aircraft was changed or the flight cancelled, but now I'm wondering if I need to be a bit more proactive!

[pluto99]

Originally Posted by Hil

Can anyone confirm whether you do have to actively request a refund for bubble / exit row / ELR seat payments?

I had previously read that this would happen automatically once the aircraft was changed or the flight cancelled, but now I'm wondering if I need to be a bit more proactive!

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we had to request it from virgin Atlantic as we were booked with virgin holidays

[dizzzy]

Originally Posted by Hil

Can anyone confirm whether you do have to actively request a refund for bubble / exit row / ELR seat payments?

I had previously read that this would happen automatically once the aircraft was changed or the flight cancelled, but now I'm wondering if I need to be a bit more proactive!

See more...

I was told that they were automatically refunding. However, when I rebooked my flights the guy I spoke to said he would request a refund for me as that would be quicker.

[Hil]

Thanks! Our flights would have been at the beginning of October, so maybe I’ll wait a while and see what happens and then put in a request if nothing happens :-)

[FloridaDreamer1]

I text Virgin in May about our bubble seats and they said my refund was being processed. They've since said it will be paid by 15th September...although I'm not overly hopeful!

[Rigstig]

Im still waiting for an extra legroom seats refund... only been waiting 5 years now... Virgin will bend over backwards to not give back money they owe if they can get away with it.