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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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6 Nov 19, 04:28 PM |
#641
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Imagineer
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Actually, it might be a standard Section 75 claim response.
Section 75 doesn't just cover cases where a company goes bust before a product or service is provided. It covers any dispute you have with a company's provision of a service or product. If you receive a product/service and the product doesn't work or the service isn't provided, if the product/service is not as advertised or is somehow 'wrong' then you can make a claim. Section 75 just means that the credit card company is jointly responsible. The credit card company must then allow sufficient time for the other company jointly responsible for providing the product/service to respond. That company has 45 days to respond to the claim, which might be to dispute the claim (eg. they correctly provided the product/service as advertised and the claimant is trying it on) or to offer an alternative resolution (eg. repair or replace the item, provide an alternative service, etc). Now, in this case, TC has gone bust so can't respond to the dispute in any way. I expect it's just standard wording for one of these claims. There may even be a legal requirement for them to provide this statement (even if the company is no more).
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DLC: Jun 1996 // DLP: Aug 2013 // WDW: Dec 1997 | Feb 2000 | Mar 2001 | Feb 2006 | Oct 2010 | May 2012 | Aug 2014 | Apr 2016 | Apr 2023
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6 Nov 19, 08:04 PM |
#642
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Getting Excited
Join Date: Feb 19
Location: Lincolnshire
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12 Nov 19, 09:43 AM |
#643
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Very Serious Dibber
Join Date: Mar 16
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Due to being on holiday at the time of the collapse I claimed late, but some people must have passed 6 weeks since claiming at which point (I believe?) you can go to the financial ombudsman. Has anyone done this?
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12 Nov 19, 04:52 PM |
#644
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Proud to wear my Ears
Join Date: Apr 18
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Has anybody else heard anything from virgin. My parents are still waiting.
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12 Nov 19, 07:08 PM |
#645
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Imagineer
Join Date: Jul 12
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No but still waiting on Halifax 😡
__________________
Apr 98..Quality Inn, Dec 2004...hotel Cheyenne, may 2006...Emerald Island, Mar 2013..Regal Palms / AKL / Rosen Inn / HRH, Oct 14..Cypress Pointe, July 2016 Newport bay club, Aug 2016 magic med cruise, Aug 2017 SSR/Rosen pointe/HRH, Aug 19 Northern Europe Disney magic, Dec 2019...Sequoia Lodge, Xmas 2021 Rosen Plaza/HRH, May 2022 POFQ/HRH, May 2023 Disneyland LA. |
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12 Nov 19, 08:40 PM |
#646
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Dibbing with Tink
Join Date: Mar 13
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I’m still waiting from Halifax. I spoke to someone from the complaints section last week who said I would hear from disputes Thursday/Friday, heard nothing.
I will be contacting complaints again tomorrow |
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12 Nov 19, 08:43 PM |
#647
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Imagineer
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I got my refund from Virgin last Friday, my claim went in 29th Sept, heard nothing from them until I checked my balance daily & saw the refund! letter came a few days later!
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Quality Inn Plaza-1998,2000,2004,2007 Vegas 1999 Westgate Lakes/Miami-2002 AKL/Clearwater - 2007 ASM - 2001 Port Orleans FQ -2008 2009,2010 Port Orleans Riverside - 2011,2012, 2014,2015,2016,2017 RPR 2015,2016,Grand California,POR & HRH 2017 DLP Newport Bay 2018 Sequoia Lodge 2019 Grand California,HRH CSR 2019 |
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12 Nov 19, 11:02 PM |
#648
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Very Serious Dibber
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13 Nov 19, 12:15 PM |
#649
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Proud to wear my Ears
Join Date: Apr 18
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Yes my parents put in a claim the last week in September as well.
They have booked new flights as we are all going in April and didn’t want flight costs to rise too much. Really thought they would have received a refund by now Hopefully everyone is refunded sooner rather than later. |
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14 Nov 19, 08:00 AM |
#650
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Trying for More Ears
Join Date: May 16
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I spoke to someone at Halifax on 1st Nov, tried to put me through to disputes but too busy, was then told I'd have a call from disputes in 3 working days never happened. Called yesterday spoke to someone in disputes who has now passed it onto section 75. Have been told will receive a call from them in 3-5 working days.
I put this claim in on 26th Sept and everytime I call they say are you disputing 1 payment and I've explained everytime no it's 3 payments. Don't hold out much hope I'll get money back (It's for tickets for discovery cove and mnsshp). |
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