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Old 15 Jul 20, 10:40 AM  
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#21
Jennywren
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Originally Posted by RockTheDots View Post
No email received here, although I never receive AP emails so didn't expect to get one! Would rather cancel online or via email as I don't fancy calling the passholder line and being on hold, especially from the UK!
Like you I did not want to be on the phone for a long time. The e-mail address I used to contact them was passholder@disneyworld.com. I hope this helps you.
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Old 15 Jul 20, 10:44 AM  
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#22
RockTheDots
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Originally Posted by Jennywren View Post
Like you I did not want to be on the phone for a long time. The e-mail address I used to contact them was passholder@disneyworld.com. I hope this helps you.
Thank you! I will try emailing instead
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Old 15 Jul 20, 01:32 PM  
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#23
gavvy
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am on hold 45min so far
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Old 15 Jul 20, 02:10 PM  
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#24
stace
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My issue is I am still hoping to go at the end of August but if this flight is cancelled I will change flights to end of Oct however if that flight is then cancelled will I still be able to ask for the ap to be refunded ?

Doesn’t seem fair on Uk ap holders as we do not know when the flights will resume ?
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Old 15 Jul 20, 02:54 PM  
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#25
gavvy
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Nearly 2h on hold, I think I have been forgotten about.

Wish They would post a link to this form from the email they sent out, be fair easier than ringing
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Old 15 Jul 20, 03:01 PM  
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#26
gavvy
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and I'm cut off ARRAAGGH
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Old 16 Jul 20, 08:03 AM  
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#27
gismo1554
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Originally Posted by stace View Post
My issue is I am still hoping to go at the end of August but if this flight is cancelled I will change flights to end of Oct however if that flight is then cancelled will I still be able to ask for the ap to be refunded ?

Doesn’t seem fair on Uk ap holders as we do not know when the flights will resume ?
My understanding is the offer is only if you cancel before 11th August but who knows. They may change the rules again by then
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Old 16 Jul 20, 08:06 AM  
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#28
gismo1554
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Originally Posted by vampiress88 View Post
Did I get a horribly terrible upgrade then. I paid $500 per ticket to upgrade from 21 days to full annual pass. Not a dvc member or anything.

And no we haven’t received a refund yet.
This is what I paid too and is the normal upgrade price. The price quoted I think is for the Gold pass which is for DVC members and residents so your price was right don't worry I'm hoping that the email I sent yesterday gets responded to soon and they process my cancellation.
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Old 16 Jul 20, 01:33 PM  
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#29
gavvy
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I called today at 12:00 (7am Eastern) thats when they open- took 45 min and finally spoke to someone.

Both passes processed for cancellation and refund, he thinks the refund from March- July is still in progress for one pass, we see!

I used 0330 117 3872 to call - its included in my mins on Three as its a local rate call.
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Old 16 Jul 20, 02:04 PM  
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#30
gismo1554
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Originally Posted by gavvy View Post
I called today at 12:00 (7am Eastern) thats when they open- took 45 min and finally spoke to someone.

Both passes processed for cancellation and refund, he thinks the refund from March- July is still in progress for one pass, we see!

I used 0330 117 3872 to call - its included in my mins on Three as its a local rate call.
Thanks! I'll give that a go tomorrow I think if I don't get a response from the email I sent
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