DLP - even Disney still haven't got it right.

[ch1ps]

Originally Posted by MK_club1987

It's strange actually I thought the same thing, I went to DLP like 5 times between 2009 and 2012, then WDW twice in a row in 2013 and 2014, didn't go back to DLP until 2016 for Christmas, I was sort of not really looking forward to it as thought it would WDW had spoilt me, boy was I wrong forgot just how amazing DLP is, now I am not bothered about going back to WDW for another few years now, as DLP fills that void quite nicely, for me anyway

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This is reassuring. We are really looking forward to our trip, just not the food.

[Gill H]

There are loads of great restaurants at DLP. Over the years we have had superb meals in Walt's, Blue Lagoon, Remy, California Grill, Yacht Club ...

We have free dining next trip so looking forward to loads of nice meals.

[Guest]

Well, my email to Catherine Powell did the trick. I had a reply this afternoon from Anne-Sophie in Guest Care. I'd prefer not to publish it "in verbatim" as there are some matters which I'd like to keep private but the main thing is we now have every meal booking that we wanted at the times we wanted so that will save me phoning them again. They have also confirmed park opening times. Their excuse for the bookings not being on the system were "last minute checks on the opening times for the park restaurants".
Good grief, if DLP themselves don't know what time their restaurants will be open then there's no hope for the rest of us!

Mother said - always go for the top. Don't deal with the minions in between. Certainly seems to have the right effect!

[Guest]

Just read elsewhere that someone has been told can't book park restaurants and to ring back a week before they go! This is totally stressing me out now, we have premium meal plan so obviously don't want to lose money and hubby is diabetic so I need to know I have meals booked at decent times to help balance his day. Urgh!

[MK_club1987]

Originally Posted by geoffa

Well, my email to Catherine Powell did the trick. I had a reply this afternoon from Anne-Sophie in Guest Care. I'd prefer not to publish it "in verbatim" as there are some matters which I'd like to keep private but the main thing is we now have every meal booking that we wanted at the times we wanted so that will save me phoning them again. They have also confirmed park opening times. Their excuse for the bookings not being on the system were "last minute checks on the opening times for the park restaurants".
Good grief, if DLP themselves don't know what time their restaurants will be open then there's no hope for the rest of us!

Mother said - always go for the top. Don't deal with the minions in between. Certainly seems to have the right effect!

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I would be one of these so called minions in my line of work, you do realise that you probably have not had a reply right from the top don't you? The company I work for I deal with the "executive" complaints, any complaints that are sent to the CEO are just dealt with by me or someone in my team, we aren't really any higher than the rest of the complaints team.

You probably would have had the same result going through then normal complaints procedure. It's always the minor complaints that seem to go to the "CEO" whereas the more serious complaints tend to just go through the normal complaints procedure, I see it day in day out in my job.

I'm glad you have got it sorted, but just be a bit careful with your words in future, there might be other people who visit here that work in a complaints department and be a little offended by your words of minions, people who work in a complaints department have it damn hard, some customers can be absolutely vile over the smallest things.

[Smilesonfaces]

Originally Posted by MK_club1987

I would be one of these so called minions in my line of work, you do realise that you probably have not had a reply right from the top don't you? The company I work for I deal with the "executive" complaints, any complaints that are sent to the CEO are just dealt with by me or someone in my team, we aren't really any higher than the rest of the complaints team.

You probably would have had the same result going through then normal complaints procedure. It's always the minor complaints that seem to go to the "CEO" whereas the more serious complaints tend to just go through the normal complaints procedure, I see it day in day out in my job.

Also be a bit careful with your words, there might be other people who visit here that work in a complaints department and be a little offended by your words of minions, people who work in a complaints department have it damn hard, some customers can be absolutely vile over the smallest things.

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Well said... where would the world be without the minions !

[Gill H]

Originally Posted by princessrose

Just read elsewhere that someone has been told can't book park restaurants and to ring back a week before they go! This is totally stressing me out now, we have premium meal plan so obviously don't want to lose money and hubby is diabetic so I need to know I have meals booked at decent times to help balance his day. Urgh!

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We had no trouble doing it over the phone. Give them a ring.

[Gill H]

I phoned them just now, answered straight away and everything sorted. Lovely lady who was very helpful.

[MK_club1987]

Originally Posted by Gill H

I phoned them just now, answered straight away and everything sorted. Lovely lady who was very helpful.

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I think sometimes if one person has a bad experience and then it gets posted all over the internet, review sites etc everyone assumes it's going to be the same for them, when in fact 99% of the time everything will be absolutely fine.

[Andybear]

Originally Posted by geoffa

But my point is that if according to their website you can book at 60 days then you SHOULD BE able to book at 60 days otherwise why advertise it? Why bother having CMs on telephones taking calls when they can't book anything. Why haven't they a notice on their website to say there is a problem? Then I wouldn't be wasting my time.

Buy the way talking of phoning, there is a freephone number now for reservations when they finally get their backsides into gear:

0800 085 0671

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That number's been available for a while - I always book via the Walt Disney Travel Company and that's the number they give for restaurant reservations. When people on here ask for the number to book restaurants I always answer with it. This is in their FAQs:-

How can I make reservations at the restaurants?

To make a dining reservation, or to amend or cancel an existing reservation, please call the Disney Dining Reservation Service on 0800 085 0671. Please note guests will need their Disneyland® Paris Reference number (shown on their Travel Documents) when they call Disney Dining Reservation Services. Guests can also making dining reservation with the concierge at their Disney® Hotel. Reservations can be made up to 60 days prior to arrival.