Tropical storm in the Bahamas this week(end)

[Imagineer2802]

Originally Posted by MrsBC

Thanks, we're just home after a lovely 18 days at WDW. We cancelled the Hyatt for the pre cruise night and got POFQ booked for the first 3 nights, then added an extra 2 nights onto our booking at BC. We had no park tickets for the PO part, and our DDP didn't kick in till the day we should have checked in, but we managed to get our park tickets activated 2 days earlier.
As for DCL I'm really disappointed in the way the final cancellation was managed, as the people on board (the extended cruise) knew before we were informed that it would be cancelled completely, our cruise group found out this way and most people had set off to travel. We didn't get a phone call or any personal contact - just a generic email which I only found because I looked for it due to the rumours (I don't usually look at emails on hol). We haven't claimed our final refund yet, I'm ringing tomorrow as I wanted to wait till we were home. DCL haven't yet refunded the first part of the cancellation which was agreed at the end of August.
Many of the people on the cruise who didn't pay in dollars have received refunds for less than they paid - in some cases quite a lot less, as DCL say they aren't responsible for currency fluctuations and of course the rate has gone down since we all booked/paid. I'll let you know what happens when I ring them tomorrow.

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Sorry it’s been a faff
If the exchange rate means a significant loss, couldn’t you use your travel insurance to claim it back?

[MrsBC]

Originally Posted by Imagineer2802

Sorry it’s been a faff
If the exchange rate means a significant loss, couldn’t you use your travel insurance to claim it back?

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I rang on Friday, it was straightforward and the CM confirmed that the amount we'll be getting back in £ is exactly what we've paid. It will take 7-10 working days to hit our account (are we still in the 70's?) so we'll see then.
The only strange thing was that they had - without asking us - used our money for a placeholder on a cruise in 2020, so our refund email looks as if it's us that has cancelled the 'placeholder' cruise.