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Old 17 Jul 20, 10:01 PM  
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Gemini157
Relaxing at the Grand Floridian
 
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KLM refund

Just in case anyone else is in the same position..

In common with so many, we lost our April 2020 Florida trip. Our lovely villa owners refunded all our money bar the deposit, Premier Inn refunded us for our night there before flying, and park tickets are extended until September 2021.

Our original flights were with Thomas Cook. We found replacement flights with KLM, code shared with Virgin.
When our flight was cancelled we tried to get a refund. They were adamant that no refunds were available, only vouchers. We told them they were breaking the law, but in the end had to accept the voucher. Subsequently they had to start refunding people's money, if they wanted that.

I read somewhere on the DIBB a while ago that once you had applied for the voucher you couldn't have a refund even though they were now doing those.
Today, fed up with no news on the voucher (it is way past the 90 days maximum they stated) we rang up.
They are refunding our money to the credit card I bought the tickets with. Once again it may take up to 90 days, although they say they aim for within 60.

So, if you don't want a voucher, even if you have applied, ring KLM!
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Old 18 Jul 20, 05:10 PM  
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nth09
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Their customer service has been shocking throughout. I’m now at more than 2 months since flights were cancelled and no sign of the promised refund. Clear that they, and many others, are illegally holding on to money as long as possible to increase the liquidity in the business in the short term.
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