Anyone booked using magicbreaks.co.uk?

[tracymiami]

hi guys

Just curious has anyone used this company?


t xx

[Guest]

Yes used them a few times. They often come out cheaper than booking direct for us. Not had any problems.

[tracymiami]

Excellent thanks - my mate is about to book something EEKKKKK lol excited xx

[Sarryb]

Booked for August just gone, and for the coming May with them. I know their payment system is down and being sorted cos of the whole Thomas Cook affair, but they said it should be sorted very soon. X

[Lisa_Lollipop]

Have booked both our previous trips with them and would definitely recommend!

[tracymiami]

Hi guys

Was trying so hard to book yesterday and as I was checking out it put the price up of the Eurostar!

So my friend I think booked it direct through Disney

Thanks for your feedback through xx

[disneysufferer]

Yes - back in september - at the time process on phone seemed ok - had to follow up to get them to email the invoice.

Now a few weeks before balance due i thought i would call and pay - as the manage mybooking section is still off line.

Got through - balance they had did not match the one on my invoice so was told they would have to investigate it - someone would call back soon.

So after a 6 hours started to chase - couldnt get through on phone, no one would respond to messages, so decided to use the messaging system after 45 mins of them checking - told i need to email the guy who originally made the booking, so did that - still no response.

Finally decided to call - as want to get this sorted so if need be i cant look to book another trip elsewhere - got through this time to be told they have to pull the original call recording to see what i was quoted - i would have thought any invoice emailed would have been stored but so be it - god knows how long this will take. TBH just want my money back now so can go elsewhere

Reading on trustpilot i dont seem to be alone in having issues - my concern is will i get tickets - what will they be for and what if i have any further issues.

[Sarryb]

Originally Posted by disneysufferer

Yes - back in september - at the time process on phone seemed ok - had to follow up to get them to email the invoice.

Now a few weeks before balance due i thought i would call and pay - as the manage mybooking section is still off line.

Got through - balance they had did not match the one on my invoice so was told they would have to investigate it - someone would call back soon.

So after a 6 hours started to chase - couldnt get through on phone, no one would respond to messages, so decided to use the messaging system after 45 mins of them checking - told i need to email the guy who originally made the booking, so did that - still no response.

Finally decided to call - as want to get this sorted so if need be i cant look to book another trip elsewhere - got through this time to be told they have to pull the original call recording to see what i was quoted - i would have thought any invoice emailed would have been stored but so be it - god knows how long this will take. TBH just want my money back now so can go elsewhere

Reading on trustpilot i dont seem to be alone in having issues - my concern is will i get tickets - what will they be for and what if i have any further issues.

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Surely if you have the most up to date invoice you could attach it to an email and send it to them as proof?!

I luckily haven't had any issues like that with them, it's taking ages to get the payment system back up and running, though.

I spoke to someone online the other day and apparently as they're now part of a new conglomerate they're going through every single booking and re-issuing invoices with new booking/file references. They're doing this in date order.

I've kept all invoices, and made my most recent payment on credit card. Which was quite lucky as I was told I'd get an email receipt etc the following day. I did not, hence why I went and messaged a couple of days later. They checked though, and the payment was on their system. X

[disneysufferer]

And so the saga continues- won’t standby the invoice they issued because they made a mistake and didn’t check it

Pretty much demand I pay the new amount - so I am asking for a new invoice with all the details correct - some dates wrongly typed in

Funny enough still waiting even though promised it would be done on Monday

If I was booking again I would definitely go direct to Disneyland even if it cost more

[Enchanted]

We booked with them for our last trip and booked again for our trip in December.
Absolutely fantastic and can’t fault them