Virgin cancelled flight, what are my options?

macadoo · 30 Jul 21, 05:21 PM

We’ve obviously been cancelled for 22nd august with Virgin and as yet I haven’t contacted them.

Ideally, as we got a really good price I’d like to change to next year for the same price. Can I do this or will they try to charge me? Am I even entitled to this?

We were looking to go next august, how would this work or can I only change it to flights that are already on sale?

How is everyone contacting virgin by phone or WhatsApp/chat?

actionorton · 30 Jul 21, 06:26 PM

I was told that they use a live system which means that any holiday change is booked at the price it is today.

We are in the same boat and had a very good price.
At the minute all prices appear to be twice as much as we initially paid, so will probably have to get a refund rather than rebook

**cornishfrogboy** · 30 Jul 21, 07:20 PM

A credit note ties you to an airline .. and their prices.

If they are not offering you a ‘no rearrangement fee’ and no extra cost move to another date, then I would most certainly demand a full refund as you are entitled to by law and within 7 working days.

This would mean that when looking at next year, all options are open and you can proceed with the best deal available.. and regardless of airline.

The Fatadder · 31 Jul 21, 01:36 PM

I was confused following A call with Virgin

The website mentions 3 options
Refund
Credit note (plus a small bonus per person)
Rebook for no extra cost

But when I spoke to them about moving to next august the only thing offered was the first two options). I’m assuming there must be some tight constraints on the rebook at no extra cost (2021 maybe?)

Minnie Mouse 83 · 31 Jul 21, 02:31 PM

We contacted them by phone last Sunday afternoon, it took about 20 minutes to get through so not too bad. The number we called is 0344 874 7747.

They let us change our cancelled August flights to late October flights for no extra charge (thank goodness - the current price for those flights was 2k more!)

I'm not sure about August next year with those flights not being on sale yet, you'd be best asking Virgin. The staff on the phone were incredibly helpful 😊 Good luck!

sbuck93 · 31 Jul 21, 03:25 PM

I had cancelled June flights that I moved to September for no extra cost and my parents had cancelled June flights that they moved to April 2022 for no extra cost.

The Thornes · 31 Jul 21, 04:07 PM

When our August flights were cancelled we switch to next Easter at no extra cost with no charges. 5th time lucky hopefully

30 Jul 21, 06:26 PM	#2
	30 Jul 21, 06:26 PM actionorton New Poster (5)
actionorton New Poster (5) Join Date: Apr 18	I was told that they use a live system which means that any holiday change is booked at the price it is today. We are in the same boat and had a very good price. At the minute all prices appear to be twice as much as we initially paid, so will probably have to get a refund rather than rebook

31 Jul 21, 02:31 PM	#5
	31 Jul 21, 02:31 PM Minnie Mouse 83 Trading Disney Pins
Minnie Mouse 83 Trading Disney Pins Join Date: Jan 20	We contacted them by phone last Sunday afternoon, it took about 20 minutes to get through so not too bad. The number we called is 0344 874 7747. They let us change our cancelled August flights to late October flights for no extra charge (thank goodness - the current price for those flights was 2k more!) I'm not sure about August next year with those flights not being on sale yet, you'd be best asking Virgin. The staff on the phone were incredibly helpful 😊 Good luck!

31 Jul 21, 04:07 PM	#7
	31 Jul 21, 04:07 PM The Thornes Getting Excited
The Thornes Getting Excited Join Date: Dec 13	When our August flights were cancelled we switch to next Easter at no extra cost with no charges. 5th time lucky hopefully __________________ 1999 Villa 2002 Honeymoon Kissimmee Holiday Inn 2009 Rosen Pointe Orlando 2014 Rosen Pointe Orlando 2017 Rosen Pointe Orlando - All Star Sports resort - Hard Rock Hotel 2019 Rosen Pointe Orlando - All Star Music - Hard Rock Hotel 2022 Rosen Pointe Orlando -Pop Century - Hard Rock Hotel 2023 Portofino Bay Edited at 07:32 AM.