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Imagineer
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We had trouble getting them to pay for an amputated tail. They delayed paying but they had no reason to. Then renewal was £3800.
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Imagineer
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They tried to triple my dogs insurance too, so we cancelled. Then went to the ombudsman as they wouldn’t take responsibility. Tried to say he was a much larger dog because he put on a kilo through covid , then tried to backdate the underpayment
![]() I won the case and they had to pay up. ![]() He’d hurt his paw and had never been ill they tried all sorts to wangle out paying, the kept emailing for further information every time.
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