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Old 4 Apr 19, 01:05 PM  
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#11
JessBlu
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Not sure what the purpose of this post is ?

You used a company, you didn’t like the “product” why would you go back ?

For £2000 that’s easy within the dibbers villas budget (I have assumed 14 days meaning £142 per night).

There are loads of dibb villa for that price.
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Old 4 Apr 19, 01:05 PM  
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Originally Posted by floridasgirl View Post
Seems a perfectly acceptable letter to me. Not really sure what youwere expecting. I know it's not great when things don't go as planned but it sounds like all your issues were resolved swiftly. I certainly wouldnt have let any of them spoil my holiday! I wouldn't have been worrying about the spa while I was in the happiest place on earth!
If you weren't happy, why would you be thinking of staying again?!
There's plenty of other renters out there!

Because they do have a lovely selection of villas. I personally find it a bit of a minefield searching for villas and like that there is a large selection.

If you have some suggestions please pass on! I'd love to search through x
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Old 4 Apr 19, 01:07 PM  
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Originally Posted by JessBlu View Post
Not sure what the purpose of this post is ?

You used a company, you didn’t like the “product” why would you go back ?

For £2000 that’s easy within the dibbers villas budget (I have assumed 14 days meaning £142 per night).

There are loads of dibb villa for that price.

We'd like to stay for 17 nights. I've been sent some lovely dibb villas so far on my request post and just searching through. Debbie's have some lovely villas within our tight budget which is even tighter this year! I just didn't know if our experience was a bit of a faff 1 off
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Old 4 Apr 19, 01:11 PM  
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Originally Posted by Segdude View Post
As a property owner here in the UK all I can say is that problems do occur, it's the speed/efficiency that it's dealt with. My feeling is that you should get a refund for heating cost of the spa, as clearly it was not heated if it was out of action. You should also have got at least an apology, and maybe an offer of a discount for a return visit.
Edit: Response made prior to seeing letter from Debbies Villas.

Thankyou for the reply. The spa pool was 'fixed' twice only for us to come back from the parks and it be half full. I know in a large villa places have problems but surely we paid £2300+ for everything to be great.

I spend my working life in the uk sorting problems and stress. I didn't want to be on the phone to a management company or Debbie's every day fighting for what we paid for as lovely and polite as they all were x
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Old 4 Apr 19, 01:14 PM  
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Originally Posted by Tinker-mum View Post
We'd like to stay for 17 nights. I've been sent some lovely dibb villas so far on my request post and just searching through. Debbie's have some lovely villas within our tight budget which is even tighter this year! I just didn't know if our experience was a bit of a faff 1 off
Yes I think that the issue, pay more or risk similar issues.

Personally the issues you experienced can happen anywhere we had a lovely dibb villa and the air con broke for 24 hours ! That was an unpleasant evening.
I would say the chance of it happening again are slim.

We mosltly go travel agent AOA and never had a problem and saves lots of £££ so check them out as well and I would go with Debbies if the price was right.
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Old 4 Apr 19, 01:15 PM  
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Sorry if this post has upset anyone.
I'm not trying to drag Debbie's down. I was more wondering if tonnes of people have used them and ours was a rubbish 1 off and they might be worth giving another go.
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Old 4 Apr 19, 01:16 PM  
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Originally Posted by JessBlu View Post
Yes I think that the issue, pay more or risk similar issues.

Personally the issues you experienced can happen anywhere we had a lovely dibb villa and the air con broke for 24 hours ! That was an unpleasant evening.
I would say the chance of it happening again are slim.

We mosltly go travel agent AOA and never had a problem and saves lots of £££ so check them out as well and I would go with Debbies if the price was right.
Thanks for the reply. I'll give them a good look xx
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Old 4 Apr 19, 01:16 PM  
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I think your last couple of posts much more clearly explain the purpose of your post.

We have never used Debbie’s.
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Old 4 Apr 19, 01:22 PM  
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Originally Posted by Tinker-mum View Post
Thankyou for the reply. The spa pool was 'fixed' twice only for us to come back from the parks and it be half full. I know in a large villa places have problems but surely we paid £2300+ for everything to be great.

I spend my working life in the uk sorting problems and stress. I didn't want to be on the phone to a management company or Debbie's every day fighting for what we paid for as lovely and polite as they all were x
I think that answers your own question. If you think there’s a risk it might happen again and it spoilt your stay a bit, then you need to book somewhere else.
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Old 4 Apr 19, 01:23 PM  
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never used them. Found they were over priced compared to going direct.

In regards to the reply, sounds like they dealt with everything raised.
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