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Old 27 Apr 19, 12:55 PM  
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#41
Warkman58
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Join Date: Apr 11
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Originally Posted by sandshal View Post
Easy for some to knock the airline but unless you’ve had first hand experience it’s not really fair to comment. We found them excellent and I’ve got to say the customer service from Norwegian, even though we booked through a third party, has been brilliant, no quibble refund.

It’s such a shame as this whole thing is really not their fault, I hope the engine manufacturer compensates accordingly but I fear the “big boys” just want to see Norwegian off.
I won’t fly with them for three reasons
Lack of business cabin
Never cheaper in their “premium” than the scheduled airlines
Financial concerns, they remind me of FlyGlobespan tbh.
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Old 27 Apr 19, 02:19 PM  
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#42
sparkyweb
Stuck in the Tower of Terror
 
Join Date: Jul 12
I spoke with them today and they confirmed that my flight to Miami is still a Dreamliner but the flight back is the privalidge one. They also confirmed that there are screens in the back of the seats in both flights. Let’s what and see though...
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Old 27 Apr 19, 03:08 PM  
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#43
Lauradav1
I want to go now!
 
Join Date: Apr 18
Changed my plane in August to hifly spoke with them yesterday via live chat and they moved me a day earlier to the Monday as at the moment apparently the Dreamliner is still flying Monday’s only to Orlando. They couldn’t of been nicer changed for free so hopefully it will be the Dreamliner but I’ll be awaiting a change now until we actually take off😬
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Old 27 Apr 19, 03:51 PM  
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#44
Floridasun
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NOOOOOOO. I have just logged in and this affects us in August too! We are flying economy out and premium return. Does Hifly even have premium?
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Old 27 Apr 19, 03:59 PM  
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#45
swintonowl
Trying for More Ears
 
Join Date: Jul 16
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Originally Posted by Floridasun View Post
NOOOOOOO. I have just logged in and this affects us in August too! We are flying economy out and premium return. Does Hifly even have premium?
It does have premium but google them and read some reviews. It sounds like legroom is limited in economy. Also take a look at how much you paid versus what you could book a replacement flight for as Norwegian will refund you if you do want to change and find something better.
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Old 27 Apr 19, 04:12 PM  
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#46
sandshal
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Originally Posted by Warkman58 View Post
I won’t fly with them for three reasons
Lack of business cabin
Never cheaper in their “premium” than the scheduled airlines
Financial concerns, they remind me of FlyGlobespan tbh.
I agree, just comparing like for like on their economy product. Shame about the financial concerns, I was prepared to take the risk before but I think its even more likely now with this lot ….. such a shame for Norwegian and their staff and the worst thing is I feel Im adding to their pain just daren't take the risk.
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Old 27 Apr 19, 04:14 PM  
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#47
sandshal
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Join Date: Sep 12
Originally Posted by Lauradav1 View Post
Changed my plane in August to hifly spoke with them yesterday via live chat and they moved me a day earlier to the Monday as at the moment apparently the Dreamliner is still flying Monday’s only to Orlando. They couldn’t of been nicer changed for free so hopefully it will be the Dreamliner but I’ll be awaiting a change now until we actually take off😬
I found customer service excellent yesterday too.
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Old 27 Apr 19, 06:03 PM  
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#48
Floridasun
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We are flying out economy and home in premium. prices for that elsewhere now are high and it would be just my luck if I switched and the other airline did the same ! May just stick with it. Decisions decisions.
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Old 27 Apr 19, 07:19 PM  
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#49
ozzyowl1
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Join Date: Jan 12
So glad I read this post, I've just got a refund on DH flight, who is not coming with us any more and was booked non-refundable. Luckily he was on a separate booking to us as he wasn't going for as long as us.
Just trying to find some flights for myself and the kids then I'll be cancelling ours too.
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Old 28 Apr 19, 10:56 AM  
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#50
Floridasun
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Looks like I'm gonna have a quiet flight. After research it appears this is due to a problem with the 787 engines having to be repaired or replaced. Not Norwegian's fault and it will affect all these planes with all airlines so there will potentially be further wet leases to follow. Virgin had to do this on some routes late last year as well. I am therefore reluctant to spend more money switching my flights if there is a chance of the new flight having the same issue.
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